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  1. #11
    Player
    Zeno_McDohl's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    146
    Character
    Zeno Silverberg
    World
    Cactuar
    Main Class
    Red Mage Lv 70
    Alright all, I'm on the verge of giving up. Here is niconico's support reply:

    http://i.imgur.com/DEQUymY.png
    (0)
    -reseph

  2. 12-17-2014 04:20 PM

  3. 12-17-2014 05:32 PM

  4. #12
    Player
    Renik's Avatar
    Join Date
    Aug 2013
    Location
    Limsa
    Posts
    821
    Character
    Ren'li Heise
    World
    Balmung
    Main Class
    Gunbreaker Lv 80
    Quote Originally Posted by Zeno_McDohl View Post
    Alright all, I'm on the verge of giving up. Here is niconico's support reply:

    http://i.imgur.com/DEQUymY.png
    Looks like a generic answer, i bought the stream np, i live in spain tho, but i saw some ppl in another thread who bought it from the US.
    (0)

  5. #13
    Player
    Zeno_McDohl's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    146
    Character
    Zeno Silverberg
    World
    Cactuar
    Main Class
    Red Mage Lv 70
    Tried again with my Verified by Visa, no luck.

    Here's a literal screen capture of my process: http://i.imgur.com/EO62Kzy.gif
    (0)
    -reseph

  6. #14
    Player
    CGMidlander's Avatar
    Join Date
    May 2014
    Posts
    1,819
    Character
    Height Error
    World
    Jenova
    Main Class
    Samurai Lv 90
    Maybe try a prepaid credit card that isn't a Visa
    (0)

  7. #15
    Player
    Sirloveless's Avatar
    Join Date
    Dec 2011
    Posts
    23
    Character
    Sir Loveless
    World
    Balmung
    Main Class
    Conjurer Lv 50
    idk if this refers to you or not but first you need to have a premium niconico account, you cant buy tickets without it. idk if it helps. didnt see if you posted that you had one or not.
    ~cheers
    (0)

  8. #16
    Community Rep Bayohne's Avatar
    Join Date
    Mar 2011
    Posts
    1,713
    Greetings,

    The error you're receiving seems to be related to the fact that the Verified by Visa service on your card hasn't been activated. The error message that appears states that it has not been registered to the verification service. While the cards do support it, it's a manual process of setting up a special password regarding Verified by Visa. Looking at the gif that you posted it doesn't show the authentication portion where you enter the Verified by Visa password so that seems to be the issue. Perhaps certain add-ons in your browser may be blocking the software/request?

    Please let us know if any of the above seems to help with the issue.
    (7)
    Matt "Bayohne" Hilton - Community Team

  9. #17
    Player
    Zeno_McDohl's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    146
    Character
    Zeno Silverberg
    World
    Cactuar
    Main Class
    Red Mage Lv 70
    Thanks for the reply.

    I do have Verified by Visa activated (I set it up last year). I've tried in IE without addons as well, and get the same situation: http://i.imgur.com/Ot2y6WP.png

    Speaking with the Verified by Visa team (at my bank) clarified they see the transaction and it's being approved, and the issue is on the merchant side.

    I double checked I had Verified by Visa: http://i.imgur.com/Uqm9Kdi.png
    (1)
    Last edited by Zeno_McDohl; 12-18-2014 at 01:23 PM.
    -reseph

  10. #18
    Player
    Chiramu's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    3,036
    Character
    Cirra Maru
    World
    Famfrit
    Main Class
    Conjurer Lv 70
    Quote Originally Posted by Zeno_McDohl View Post
    Thanks for the reply.

    I do have Verified by Visa activated (I set it up last year). I've tried in IE without addons as well, and get the same situation: http://i.imgur.com/Ot2y6WP.png

    Speaking with the Verified by Visa team (at my bank) clarified they see the transaction and it's being approved, and the issue is on the merchant side.

    I double checked I had Verified by Visa: http://i.imgur.com/Uqm9Kdi.png
    The card I use for my automatic repayments for FFXIV is the card that I am using to pay for a net ticket too. It obviously is able to make transactions online since it is charged monthly by SE with no troubles.

    For my card though, niconico sends me to my bank and it wants me to put in my internet banking password, but it moves past anyway for me to enter my password in and then it just tells me that my card isn't validated for online payments >.>.
    (0)

  11. #19
    Player
    Jamesy's Avatar
    Join Date
    Jul 2012
    Location
    Gridania
    Posts
    47
    Character
    Jamesy Amau
    World
    Sargatanas
    Main Class
    Archer Lv 70
    this is a validation and identity theft issue with your banking service zeno if not nico. most small banks do not allow out of country merchants charge their accounts so you may need to go to the bank and have them or request an allowance for niconico but you must know what country its located in for it to work
    (0)

  12. #20
    Player
    Zeno_McDohl's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    146
    Character
    Zeno Silverberg
    World
    Cactuar
    Main Class
    Red Mage Lv 70
    Right, which is why I spoke to my bank a day or two ago. They already clarified the transaction for 1000 yen was approved, and the issue (if any) is on the merchants side.
    (0)
    -reseph

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