Greetings hao!

We apologize if the timer disappearing has been causing any inconvenience or trouble. We'll be happy to forward your concern but in order to do that, we'll need some more information first. Could you please fill out the following?

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Physical Level:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

Thanks!