ISP:
Name of ISP you use to connect to the Internet, incl. country.
Comcast USA
Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
*Also please mention if you play FFXIV using a WIFI connection.
CATV
Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)
120MB down 25MB up
Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)
EST 12:45PM 3/29/2015 today
Frequency:
State how frequently the issue occurs. Please select from the following.
Always
Character Name:
Mini Me
Which character did the issue occur with?
Mini Me
World:
World where the issue occurred.
Malboro
Area and Coordinates:
Area and map coordinates where the issue occurred.
Mist Ward 8 plot 17 i think, my house basement iirc
Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.
Definitely solo, no choco no nothing
NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".
None
Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".
None
In-Game Time:
Please list the in-game time that the issue occurred.
12pm roughly eorzea time
Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
If you were using macro commands when the issue occurred, please include the details of the command.
In case the error message appeared when the issue occurred, please include what the message said.
I was in my garden about to fertilize the first plant in the first bed, I right clicked the first plant and immediately got a very long lag spike. The rest of my computer was still responsive, all other applications and in game elements were still responsive but my character was frozen solid. The lag spike ended with a "You have been disconnected from the server 90002." after about 10-15 seconds. I get that error continuously on every attempt to login only with Mini Me.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Mike\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <-loopback>
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/20/13 14:14:53 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8140.371MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16278.930MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.375GB SYSTEM_FREEDISC_SPACE 125.328GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 279.458GB SYSTEM_FREEDISC_SPACE 108.658GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti BOOST
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti BOOST
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1989.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4052
SYSTEM_GRAPHICS_DRIVER_DATE Tuesday 8/19/14 10:14:48 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 650 Ti BOOST
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 650 Ti BOOST
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1989.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4052
SYSTEM_GRAPHICS_DRIVER_DATE Tuesday 8/19/14 10:14:48 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BA4CA1B2-B96D-43B1-9254-6C78E623606F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6839
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE Tuesday 2/5/13 10:51:14 AM
SYSTEM_SOUND Speakers (4- Logitech G930 Headset)
SYSTEM_SOUND_DEVICE_ID {1B8FB2F3-F313-493B-8FE6-C7EB611B4892}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE Friday 7/12/13 6:40:58 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {36A29F08-9462-4F87-84D4-E550FE0794B0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6839
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE Tuesday 2/5/13 10:51:14 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2D948440-F3CD-11E3-8002444553540000}
SYSTEM_INPUT_NAME Virtual Hid Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {7F47D9E0-3036-11E4-8001444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66A05710-E720-11E2-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66A05710-E720-11E2-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66A05710-E720-11E2-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36950590-E358-11E3-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {379D4DD0-E358-11E3-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {37F7C9E0-E358-11E3-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B107B90-E358-11E3-8004444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B426100-E358-11E3-8005444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2F4E7600-F3DD-11E3-8003444553540000}
SYSTEM_INPUT_NAME n52te
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2F4EC420-F3DD-11E3-8004444553540000}
SYSTEM_INPUT_NAME n52te
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FINAL FANTASY XIV: A Realm Reborn Support Center - Google Chrome
Ventrilo
iTunes
Skype
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 17 ActiveX
Adobe Flash Player 16 NPAPI
Google Chrome
Qualcomm Atheros Killer Network Manager
Mozilla Firefox 30.0 (x86 en-US)
Mozilla Maintenance Service
NVIDIA Stereoscopic 3D Driver
Microsoft Office Professional Plus 2007
LWS Pictures And Video
n52te Editor
CameraHelperMsi
LWS Help_main
LWS Twitter
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
LWS YouTube Plugin
Intel(R) USB 3.0 eXtensible Host Controller Driver
Skype™ 7.2
Java 8 Update 25
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
QuickTime 7
erLT
Apple Application Support (32-bit)
Java Auto Updater
Google Earth Plug-in
Google Update Helper
Asmedia ASM106x SATA Host Controller Driver
Intel(R) Management Engine Components
LogMeIn
Google Drive
Skype Click to Call
LWS Gallery
LWS Motion Detection
Apple Software Update
NVIDIA PhysX
MSI Super Charger
LWS Launcher
LWS Webcam Software
Microsoft Office Professional Plus 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920795) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984939) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB2956106) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Security Update for Microsoft Office PowerPoint 2007 (KB2899580) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB2956107) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2956103) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956104) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2956109) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Microsoft Office Access MUI (English) 2007
Update for Microsoft Office Access 2007 Help (KB963663)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Update for Microsoft Office Excel 2007 Help (KB963678)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office PowerPoint MUI (English) 2007
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Update for Microsoft Office Publisher 2007 Help (KB963667)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Outlook MUI (English) 2007
Update for Microsoft Office Outlook 2007 Help (KB963677)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Microsoft Office Word MUI (English) 2007
Update for Microsoft Office Word 2007 Help (KB963665)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proof (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (French) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proofing (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Update for Microsoft Office Infopath 2007 Help (KB963662)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Script Editor Help (KB963671)
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
Google Update Helper
Adobe Refresh Manager
Adobe Reader XI (11.0.10)
ControlCenter
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Logitech Webcam Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
LWS Facebook
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00001820
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe 00001A54
C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleIEDAV.exe 00000C10
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 00000FDC
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00000C88
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe 00001070
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000012B8
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 000012E8
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00001068
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe 000013C4
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00001034
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 00001124
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000E28
C:\Program Files (x86)\Samsung Magician\Samsung Magician.exe 000018B0
C:\Program Files (x86)\Skype\Phone\Skype.exe 00000D18
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00002288
C:\Program Files (x86)\n52te\n52teHid.exe 00001170
C:\Program Files (x86)\n52te\n52teTra.exe 00001278
Laptop Model Name:n/a
Laptop Model Number:n/a
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number: