Before I even begin I have sent in 2 in-game bug reports and reported this issue through customer service/ tech support. Yet was told to come here and post about my issue.

So long story short I am very new to this game (3 months old) and finally reached lvl 50 on my pally. On 11/20/2014 I participated in Binding Coil of Bahamut Turns 1-5. On turn 2 after downing the final boss Both Heavy Allagan Cuisses and the Allagan Earrings of Fending Dropped. So at this point I was ecstatic I specifically pressed need on BOTH items. Yet only Heavy Allagan Cuisses were given to me. I have received no response from this company as to how they want to handle this and thus far. And I refuse to pay good money for a company that gives me the round about. I will reinstate my account if I can get proper attention. Has anyone else dealt with this issue?