I want an official response.

[Adoulin]

First of all I didnt care about cash shop when it sold minions and mounts, but it really
started to bother me when they added dyes (glamour) to it and kinda a hairstyle for both
males and females. the point of cash shop mainly for F2P games, SE here are being super
greedy asking for more money from glamouring stuff like dyes to use it in a game that we
already paying for. Before we would get one new hairstyle for each race with the patch
but now its from the cash shop. Next they will add cool armor models and everything that
is not a main story or an endgame content to the cash shop. Take Blizzard shop for example
other than Server transfer/Race change/Name change they only sell minions/mounts
but SE is kinda pushing it now