I want an official response.

[Nominous]

Please. Give us a response.

Let me get this straight.

You think that because you like something, you're required to buy it? That logic is just too ignorant to comprehend. I think a lot of the people here should be of the age where they understand how this sort of thing works.
Almost anything you pay a monthly fee for has additional perks, bonuses, or sub-services that realistically should be included in said monthly fee. They aren't, because companies know they can charge for them. It's a viable strategy to get extra money from something you were technically giving out for free before. Nothing in the world is free.

Granted, I think the Cash Shop has gone a little bit too far in such a small time-frame, there's no reason to be demanding some kind of response from them. They're a company, and their goal is making money and pleasing customers while maintaining a solid balance between the two. I also tend to believe that people in the position to make decisions about this sort of thing have not much of a clue, or care, as to what the average gamer wants. And as long as they aren't literally coming out and giving a literal middle finger to their customers, this is hardly crossing the line of, "Enough is enough". The forums say one thing, but the profit, or even further, the market of this sort of thing, says differently. I'd dare you to throw free money down the drain because a vocal few people are extremely angry at something you do.

Oh, and about that whole, "You aren't being delivered the whole product. You bought a game, and it's not all available to you."

You really want to bring that up? You bought Final Fantasy XIV: A Realm Reborn. This is all that realistically should have been available, by that logic. That was the game, that was the promise, nothing more or less. What you were given?
ARR
2.1
2.2
2.3
2.4
2.5 (coming soon)

And you're going to sit here and conveniently forget about all of those patches, QoL fixes, dungeons, raids, recipes, boss fights, minions, mounts, and many more things, that were given WITHOUT charging you more than that base price? Okay.