I want an official response.

[Amused]

What are the devs going to say? "lol sorry we don't care?" or *insert generic PR response here*

Nothing is going to calm people down about the cash shop short of a 180 and that will only happen when hell freezes over.

I would rather have a response so I can decide whether I want to keep playing this game, or if I want to leave it.

Leaving us in the dark about this, especially springing the Eternal Bond bit on us at the last minute, is absolutely disrespectful.