My fiance had an australian account, and plays on a North American Ps4 using a NA PSN account. We have purchased several games and have a large spend already. We have 0 desire to redo the PSn account.

I purchased her a copy of FFXIV on PS4 so she can play on that, and the game won't allow her to log in. Saying she has to have a european psn account.

This means, we have to get Sony to refund the game, and the ONLY options we have are to make a new PSN account, and buy the game there, requiring her to have two PSN accounts.

Is there a reason this game has to be region locked? It's on a north american ps4, in north america, living in north america, but because the game was 1.0 EU account we're stuck in this situation...