I was on healer queuing for a hard mode primal. It said the average wait time was "under 5 minutes" I ended up waiting for..i kid you not...over 40 minutes to get in. While some of this was due to dps never clicking confirm when it popped it does not change the fact that dps were ironically the roles missing the entire time XD. But yeah, not once has the average wait time for anything other then roulette been correct.