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  1. #1
    Player
    NanoNekomata's Avatar
    Join Date
    Dec 2014
    Posts
    7
    Character
    Tsumugi Kotobuki
    World
    Famfrit
    Main Class
    Archer Lv 50
    Yo Raist, would you have any tips for getting the info I need when contacting tier3 when I'm running the game off my PS4? I'm not sure how I'd be able to run a trace since I'm not running it off the PC. Any help you can offer would be appreciated.

    Some info:

    Cisco Linksys router
    Cable Modem
    75 MB up, 15 down (give or take)
    Ping: 43ms, 19ms jitter, 0% packet loss (ping test)

    and my ISP is Comporium Communication

    And when I specifically ping the NA datacenter I get:

    C:\Users\Ethan>ping 199.91.189.74

    Pinging 199.91.189.74 with 32 bytes of data:
    Reply from 199.91.189.74: bytes=32 time=44ms TTL=50
    Reply from 199.91.189.74: bytes=32 time=38ms TTL=50
    Reply from 199.91.189.74: bytes=32 time=51ms TTL=50
    Reply from 199.91.189.74: bytes=32 time=41ms TTL=50

    Ping statistics for 199.91.189.74:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 51ms, Average = 43ms

    And this was the result from the trace I did. (Once again playing on PS4 so I'm not sure if it makes a difference.) Note: I did this trace while I was just standing around with no lag.

    C:\Users\Ethan>tracert 199.91.189.74

    Tracing route to 199.91.189.74 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms 192.168.0.1
    2 28 ms 32 ms 27 ms 67-197-6-1.gh1.cm.dyn.comporium.net [67.197.6.1]

    3 12 ms 22 ms 10 ms 208-104-0-201.sta.comporium.net [208.104.0.201]

    4 13 ms 10 ms 11 ms 208-104-0-169.sta.comporium.net [208.104.0.169]

    5 9 ms 20 ms 9 ms 208-104-0-1.sta.comporium.net [208.104.0.1]
    6 24 ms 9 ms 19 ms 208-104-0-186.sta.comporium.net [208.104.0.186]

    7 29 ms 26 ms 22 ms 165.166.57.37
    8 27 ms 24 ms 25 ms xe-lag-4.ATLN2.ip4.spiritcom.com [165.166.22.6]

    9 40 ms 30 ms 31 ms ae1-218.atl11.ip4.gtt.net [216.221.159.241]
    10 50 ms 44 ms 46 ms xe-1-3-0.mtl10.ip4.gtt.net [89.149.184.74]
    11 44 ms 40 ms 91 ms ormuco-gw.ip4.gtt.net [216.221.156.110]
    12 41 ms 46 ms 79 ms 192.34.76.2
    13 43 ms 44 ms 76 ms 199.91.189.234
    14 41 ms 44 ms 97 ms 199.91.189.74

    Trace complete.

    And i did this one as I was locking up and subsequently got a 90k. I was in the middle of a lvl A hunt when this happened. Also began to try and log back in at around hop 16 and was getting hit with error 2002s.
    C:\Users\Ethan>tracert 199.91.189.74

    Tracing route to 199.91.189.74 over a maximum of 30 hops

    1 1 ms 1 ms 2 ms 192.168.0.1
    2 35 ms 29 ms 26 ms 67-197-6-1.gh1.cm.dyn.comporium.net [67.197.6.1]

    3 12 ms 23 ms 18 ms 208-104-0-201.sta.comporium.net [208.104.0.201]

    4 18 ms 11 ms 30 ms 208-104-0-169.sta.comporium.net [208.104.0.169]

    5 11 ms 13 ms 17 ms 208-104-0-1.sta.comporium.net [208.104.0.1]
    6 17 ms 11 ms 19 ms 208-104-0-186.sta.comporium.net [208.104.0.186]

    7 28 ms 23 ms 23 ms 165.166.57.37
    8 19 ms 18 ms 23 ms xe-lag-4.ATLN2.ip4.spiritcom.com [165.166.22.6]

    9 32 ms 33 ms 44 ms ae1-218.atl11.ip4.gtt.net [216.221.159.241]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * 41 ms 42 ms 199.91.189.74

    Trace complete.
    (0)
    Last edited by NanoNekomata; 12-12-2014 at 06:18 PM.