Raist, I would like to THANK YOU!!! for pushing me to get in touch with my Tier/level3 techs at TWC because I had to push them hard to get me on the phone with level3 and after 6 weeks of hell in getting with lag spiking and D/C'ing every 5-10 mins. I'm now finally able to play XIV as I was previously before all the junk happened. I even made a new friend because they also play XIV then call ended with me getting personal info. in case I have future problems.

P.S. RAIST isnt BS'ing in what he is talking about it, he is very real and true .. Listen to him in what he is telling you.. pushing for your higher tier techs will in fact help you get the problem fixed.. dont be afraid of these guys they're human and the customer once they leave work at the end of day.

Take care everyone and hope I never have to post on here again.