


Depends on just where the congestion/packet loss is coming in. It could be something on your street, or it could be in another city within TWC's networks, or it could be the Level3, TATA, or Cogent exchange points or within those third-party networks. You won't know until someone takes a proper look at your route. That is something you can do yourself, or have Tier3 support do it. If you don't feel comfortable doing the legwork, you can forward the lobby server addresses to them and they can run tests themselves:
neolobby02.ffxiv.com
neolobby04.ffxiv.com
neolobby06.ffxiv.com
But you will need to get Tier3 involved. The guys that answer the 800 number can't look into this matter properly--you need to get forwarded to higher level support.
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