PS4 Upgrade

[Yurimi]

He tired his SE account to the wrong PS account. That would be Sony he would have to contact.

I did some looking around before posting in this topic in regards to this and from everything I could find online Sony reps would say to contact SE.

An example of someone who contacted sony about this issue and them stating they dont have access to SE accounts can be found here.

http://community.us.playstation.com/...1525351/page/2

The page I linked in my previous post leads to a form and is about an improperly linked SEID to the wrong Sony Network account

As far as I am aware SE would need to unlink the accounts on their end before anything could be done about this and it would be best to contact their support.

[Mogi]

As far as I am aware SE would need to unlink the accounts on their end before anything could be done about this and it would be best to contact their support.

Sadly yes Sony is not very good about helping but maybe SE can give you a new code if you tell them what happ but don't del your other psn if you do that it will block everything for the said account just for now like Yurimi says try asking SE

[LilRedAlchemist]

So nothing has been fixed, in fact its worst now than it was before. Sony totally and completely inept and useless and there is no way to call SE because the number listed gives me back a can not complete as dialed message. And none of their drop down menus are the problem that I'm having.

I'm so mad. I went from having a game that worked and I could play to now it's asking me to repurchase it because Sony is completely stupid and ruined it. Everyone seems to acknowledge I've done the PS4 upgrade yet now I can't even play it.

[Yurimi]

So nothing has been fixed, in fact its worst now than it was before. Sony totally and completely inept and useless and there is no way to call SE because the number listed gives me back a can not complete as dialed message. And none of their drop down menus are the problem that I'm having.

I'm so mad. I went from having a game that worked and I could play to now it's asking me to repurchase it because Sony is completely stupid and ruined it. Everyone seems to acknowledge I've done the PS4 upgrade yet now I can't even play it.

To be fair I have never had an issue with sony support as far as I am aware SE is the one who ties the game directly to the the PSN account and they not sony are the ones who have to unlink it. For SE support in the A Realm Reborn support area here:https://support.na.square-enix.com/c...p?id=5382&la=1 choose accounts/ID then select registration code, type anything for the reason like wrong PSN. After that click next.

It will ask you to log in do so.

It will then ask for your prefered method of contact, proceed with your choice fill out the form then use the method of contact that they supply the information to. Outside of that I dont think anything can be done.

[LilRedAlchemist]

To be fair I have never had an issue with sony support as far as I am aware SE is the one who ties the game directly to the the PSN account and they not sony are the ones who have to unlink it. For SE support in the A Realm Reborn support area here:https://support.na.square-enix.com/c...p?id=5382&la=1 choose accounts/ID then select registration code, type anything for the reason like wrong PSN. After that click next.

It will ask you to log in do so.

It will then ask for your prefered method of contact, proceed with your choice fill out the form then use the method of contact that they supply the information to. Outside of that I dont think anything can be done.

Thanks for the SE contact I sent them an email and heres to hoping they can help.

I'm mad at Sony because I don't understand how they let me upgrade a game that according to their own purchase history for my incorrect account I never bought to begin with. Because the PS4 upgrade as far as they can tell isn't a "purchase". I have no receipt or transaction number from the PSN store were I put in the voucher code. Like do they let people buy DLC for games they don't have? Then I'm equally mad that the support person I spoke on chat with swore up and down that deleting the psn user from my PS4 would solve this problem when it most difficulty did not.