Having Some International Issues in the SE Store

[Shirana]

https://store.eu.square-enix.com/eme...ery-Moogle.php

^ I'm trying to order this for my significant other for Christmas.
I'm in the USA, she's in the Netherlands (Europe)
Everytime we put the order through it gets denied for "Payment has Failed" or "For Security reasons we are unable to blah blah blah" with no specific reason why. I'm assuming it's because of international issues but we tried both debit cards and paypal. Just wondering if anyone knew a way around this. I doubt support can just magically waive security features.

[M0xie]

I'm pretty sure the payment system uses a verification that is based on your IP. So if you are trying to buy from an EU site, it checks your IP and fails because it's in another country.

[Shirana]

I'm pretty sure the payment system uses a verification that is based on your IP. So if you are trying to buy from an EU site, it checks your IP and fails because it's in another country.

Bleh.
That explains why i can't order it myself for her as an alternative either. The store just says it's unavailable in my location lolz
I already sent a support message to the SE store, though i doubt they can do anything but it's worth a shot.
Getting the feeling i just won't be able to get it for her.

Edit: Thanks for the reply btw

[M0xie]

Can you buy it from the US store and ship it to her? At least then she'll get it

[Shirana]

Can you buy it from the US store and ship it to her? At least then she'll get it

I haven't tried that yet but i will in the morning. Just got home from work and was checking any replies. Only dropping a quick message before going to bed to let you know I'm still paying attention to the thread~ (would find it rude to just ditch when someone's trying to help)
but right now i plan to lie down and pass out lolz

[MaethusXion]

I haven't tried that yet but i will in the morning. Just got home from work and was checking any replies. Only dropping a quick message before going to bed to let you know I'm still paying attention to the thread~ (would find it rude to just ditch when someone's trying to help)
but right now i plan to lie down and pass out lolz

If that's what you end up doing just remember that you/she'll have to buy NA/US expansions. I'm pretty sure that you can't mix&match...

[Saccharin]

I'm pretty sure the payment system uses a verification that is based on your IP. So if you are trying to buy from an EU site, it checks your IP and fails because it's in another country.

It could also be that the billing address is in a different country and name than the shipping address. This might trigger any bank fraud detection systems. You could call up your card issuer and ask if that's the problem and they might be able to let that process.

[Riepah]

I can't vouch for how legal it would be, but using a VPN to place the order would probably work. Before considering that, though, do a little bit of research, look into possible security risks etc. to confirm whether or not you want to make use of that option - I certainly don't want to recommend anything shady. Considering that you'd probably end up paying a higher price than you would the other way around because of EU taxes and €, rather than a lower price, I'm pretty sure nobody would have an issue with it.

[Synestr]

I can't vouch for how legal it would be, but using a VPN to place the order would probably work. Before considering that, though, do a little bit of research, look into possible security risks etc. to confirm whether or not you want to make use of that option - I certainly don't want to recommend anything shady. Considering that you'd probably end up paying a higher price than you would the other way around because of EU taxes and €, rather than a lower price, I'm pretty sure nobody would have an issue with it.

Doesn't always work. I am currently in Europe and use a VPN, to purchase things and to make server changes don't work. With or without VPN on. I had to call CS and they were able to do it for me. Their verification is definitely not the best. Always been that way though. Not only IP based but has to match exactly on what is on file information wise.

[Yukiko]

The Store-Website uses ip to verify your country. It is to list only items that are possible to buy within your region!
When you try to buy something, it uses the profile settings to verify your country!

Its not userfriendly but you can bypass both, just not as simple as it should be...

Proxy against the first problem, but VPN is better because security with your login account. Profile edit against the secund problem and you can send her the item...