I'm posting this on behalf of my boyfriends account, he's been locked out of his square enix account for suspicious activity, but it was only him logging on from a different computer.

The email registered to his square enix account, a hotmail account, is lost and he cannot recover it. It's asking him to unlock the account by resetting his password through an email sent but since the email is lost he cannot do this.

I've sent an email contact support and also tried calling square enix all day today just to be on hold and disconnected around the 2 hour mark.

Any help i can get? We really wanna start playing together again. Is all I have to wait for an email ticket i sent and keep being put on hold ALL day to get disconnected ?