Why can't I get support?

[Vorpal_Spork]

I made an in-game bug report and didn't notice until the next day that it says they don't reply to them. Then I made a support ticket on the website. Now I just got an e-mail telling me they won't help me and to post on the forum. I shouldn't have to go to three different places and still not be able to get any help. This is ridiculous! The lazy bastard who e-mailed me didn't even tell me which forum to post in. Hopefully this is the right one. If one more person tells me to go somewhere else...

Anyway, I have a bugged quest. No I don't remember which one. Go check the numerous tickets I made. It's one of the ones to unlock leves in a town. I accepted the quest and then joined a guildleve through the duty finder. When I got back the green circle on the map was gone. When I went to my journal the map button on the quest had stopped working. The game won't let me activate the leve and it won't let me delete the quest either. Fix it. It's been stuck in my journal for over two days now and I apparently haven't even managed to report it. I'm tired of this crap. Sorry to be so blunt, but if you wanted polite you're two days too late.

[Woggers]

Fill out a bug report in the forums under the 'Bug Reports' there should be a sticky at the top of the page that gives the layout they require. I checked your post history and didn't see any bug reports that you said you posted. If I'm wrong and missed your post, make sure its in the right part of the forums and bump it.

BTW your post is not the correct way to report a bug.

[Vorpal_Spork]

I checked your post history and didn't see any bug reports that you said you posted.

If you can't read my post before replying then don't talk to me.

BTW your post is not the correct way to report a bug.

Telling me to go f@*# myself isn't the correct way to answer a bug report so I think me and Squenix are about even.

[Raist]

Vorpal, your post was read and responded to based on what you posted (or, rather what you haven't posted). And your demeanor is more likely to get you suspended then any manner of assistance. You may want to take a breather and be thankful someone actually tried to give you help instead.

For the most part these forums are user-to-user support--this is one of them. These forums are a separate entity of sorts from the support portal, mostly for the purpose of users helping users to find solutions. There are however specific ones for reporting bugs... that is where Woggers is trying to direct you.

You said in your original post to check the tickets that you posted. No such posts have been made here for us to check. Like Woggers, I checked your post history and you have not submitted a proper support request at the forums. If you are talking about tickets you submitted through the portal, those cannot be accessed via the forums--you would need to be using the contact options available through the portal for someone to do that.

To submit an in-game bug to SE via the forums, you need to be posting in the Bug Reports forums. Specifically, in this forum:

http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs

There is a template to be used for submission available in the sticky for that forum via this link:

http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29

Once submitted there, forum users will be able to see your ticket and if they have any suggestions that may help you resolve your issue, they may post them for you. Otherwise, once the community team comes back to work (it is a holiday weekend), someone will review it to determine if it is actionable as is and qualifies for escalation, if it is a duplicate bug report, needs more information, etc. and may move it to the appropriate forum if needed.

Until you can provide some specifics on the issue here, there really isn't much anyone will be able to suggest to you outside of telling you to check with a wiki and/or the involved NPC's for the quest. You simply have not provided anywhere near the type of details needed to properly assist you.

[Vorpal_Spork]

Vorpal, your post was read and responded to based on what you posted (or, rather what you haven't posted). And your demeanor is more likely to get you suspended then any manner of assistance. You may want to take a breather and be thankful someone actually tried to give you help instead.

He didn't try to help me, he tried to criticize me without even reading my post.

For the most part these forums are user-to-user support--this is one of them. These forums are a separate entity of sorts from the support portal, mostly for the purpose of users helping users to find solutions.

So why did customer support tell me to come here for something other players clearly can't help me with? WTF?! Just goes to prove my point about how retarded Square customer support is.

There are however specific ones for reporting bugs... that is where Woggers is trying to direct you.

For someone trying to direct me somewhere his post is suspiciously devoid of links or forum names. How exactly is he trying to direct me? Telepathy?

You said in your original post to check the tickets that you posted. No such posts have been made here for us to check. Like Woggers, I checked your post history and you have not submitted a proper support request at the forums.

And like woggers you clearly didn't read my post. I said support tickets, not forum threads. I submitted one through the in-game bug report feature and the other through the customer support form on the website. Nowhere did I say anything at all about a forum post.

If you are talking about tickets you submitted through the portal, those cannot be accessed via the forums--you would need to be using the contact options available through the portal for someone to do that.

This post wasn't meant for you. Since my e-mail from Square said to come here, I obviously thought square would answer me here, especially since my problem is one it's clearly impossible for another user to help with.

Until you can provide some specifics on the issue here

I already have. You'd know that if you read my post.

[Vorpal_Spork]

Well since Square has apparently decided to try to make me get my character's database entry unscrewed by players without database access, the moderators can feel free to delete this thread if they want. I'm going to go yell at customer support by e-mail again until either they decide to do their own jobs or I get tired enough of it to cancel my account.