I tried their support but it's taking to long, any way to go to a full access account when site says it's a steam account?

You see I tried XIV way back when it first came out and hated it quit before the free 30days were over on CE box. My friends convinced me to at least try it so I got the steam trail version, I liked the game that I bought it from Newegg because I couldn't resist the 10 dollar price tag. But this site says I can't use the Game code because account is steam trail account and I need a key from steam.

So am I screwed should I make a new account?