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  1. #1
    Moderator Mouriveha's Avatar
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    Aug 2013
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    Greetings, everyone!

    Since I'm out of the office right now, I have asked for someone to post a reply to this thread for me to clarify a few of the concerns that were raised.

    Quote Originally Posted by Kiroh View Post
    No, SE will not ever tell you exactly why a thread or post was removed, nor why you or anyone else got banned. They work on a "you know what you did and too bad if you don't" policy.
    The GMs are able to discuss any type of account action on your account with you, usually with most of the details that do not include revealing information about another account. Those details would include things like who reported you; however, those details usually do not prevent us from discussing the specific violations leading up to the account action with you. This could only be discussed with the account the action was issued against, since that is the only way for the GMs to verify that they are speaking to someone who has access to the account.

    As for the original concern about forum posts being removed, the majority of those posts are removed as a Spam violation, since virtually identical posts are posted to multiple forums. Being out of the office, I cannot verify if this is the case for this particular instance; however, the type of post and the ways it was described as posting usually falls under Spam violations when the forum is being moderated.

    You are certainly welcome to submit a GM call to discuss the reason the posts may have been removed. Before you do that, I would recommend looking in the e-mail linked to your Square Enix ID for an account action notification mail. These e-mails are often captured by automatic spam filters, so you should take care that e-mails from us are not being sent to a spam folder, since important information about your account status could be missed. Checking your spam filters is highly recommended for everyone, not just people involved in this situation, so that any account notifications are properly received.

    I hope this helps clear things up.

    LGM Enkrateia
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    Last edited by Mouriveha; 11-28-2014 at 01:00 PM.