Dear SE-Team,

Shortly to my person. I play FF14 already quite long, before I used to play also FF11 and I suggested in FF11 to change the loot system on HNM from tradeable loots to rare/exe loots which are bound to avoid gilselling and frustrating of players. After some month you implemented the idea and I think it was a successful decision to make that game even more better.

However to my suggestion for FF14. I noticed that you lose quite of lots customer, because they are frustrated because the loot system in Coil is fully RNG based. Let me make that clear on an example:

For example you have a group which clear T10-T13 weekly. Some people might be really lucky and get the loots their want, but there are also quite few which was clearing in the last patch over 15 times and did not get their loot. I noticed lots of people which have bad luck are just frustrated and go to other games or totally stop playing.

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