Missing item after clean reinstall

[DeliriumTrigger]

I seem to be missing a Snakestongue Brais that I bought for my DRG 50 before I did a clean reinstall of Windows and the game. I can't find it on any of my retainers, my inventory, nor the armory chest. I tried contacting the GM in game but told me to post on the forums instead. I hope you can help me with this. Thanks!

Date & Time:
11/21/2014 around 1PM GMT

Frequency:
Once

Character Name:
Delirium Trigger

World:
Tonberry

Class/Level:
DRG 50

Steps:
I have contacted the GM in game but referred me to the forum instead

[Eisengrim]

Just in case, go to the merchant that sells it, right click on it, and choose search for item. It might just be hiding somewhere you didn't see.

[DeliriumTrigger]

I tried it also. No items found.