Massive Lag Spikes/Occasional Disconnect (error 90000)

[Zeavan]

I recently purchased FFXIV:ARR CE on Steam on November 6th and have been playing on the Lamia server ever since. However, starting the 14th, I've been running into incredible lag and the occasional disconnection (error 90000). Since then, I have been struggling with trying to play under these heavy lag conditions and have finally given up and decided to research why this is happening.

I am currently with Bright House Network (I believe they're DSL based? Not really sure). While they're currently having a lot of frequent disconnects (over 7 times within the span of 5 hours), I haven't had many problems with actual latency in the past.

However, given the few tests I've done, I've run into some grave findings:
Based on the Lamia Server's IP, 199.91.189.40, I went ahead and used Command Prompt to make a ping test:
Pinging 199.91.189.40 with 32 bytes of data:
Reply from 199.91.189.40: bytes=32 time=2894ms TTL=241
Reply from 199.91.189.40: bytes=32 time=181ms TTL=241
Reply from 199.91.189.40: bytes=32 time=2522ms TTL=241
Reply from 199.91.189.40: bytes=32 time=193ms TTL=241

Ping statistics for 199.91.189.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 181ms, Maximum = 2894ms, Average = 1447ms

As for a Trace Route test, my most recent one's results were:
Tracing route to 199.91.189.40 over a maximum of 30 hops

1 * * 2209 ms 10.127.16.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * 2239 ms ten0-1-0-2-4.tamp20-car2.bhn.net [71.44.3.2]
5 1871 ms 1516 ms 31 ms hun0-1-0-7-tamp20-cbr1.bhn.net [72.31.3.101]
6 103 ms 41 ms 23 ms 4.68.70.149
7 3434 ms * 1373 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 1583 ms 130 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

9 * * 219 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 * * 1414 ms 192.34.76.10
11 520 ms 538 ms 959 ms 199.91.189.242
12 * * 3618 ms 199.91.189.40

Trace complete.
(Strange thing is, a couple of my past tracerts had full responses from steps 1-9 at least. This must have been a REALLY BAD one.)

Lastly, I recorded a video of actual footage to help demonstrate the conditions under which I attempt to play:
https://www.youtube.com/watch?v=_kBH...yCwBoUzgebxtiA

If anyone has any solutions, heck, even any idea why this is happening, I'm all ears.

[Raist]

We just went through a few rounds of DDoS attacks that were killing multiple services and networks the last few days (we lost access to an offsite data farm for about 7 hours at work because of it). So, there's that.

Otherwise, you've got some issues within Brighthouse that need to be addressed. You've got segments on their own network with over 2 second delays in response time when pinged. Such congestion will just cascade into much bigger issues the further down the rabbit hole you go. Need to get in touch with their Tier3 people and provide all your data. They are the ones that can push for the needed escalation to get things looked at properly.

Oh, and thank you soooo much for actually pinging a game server. Keep seeing people pinging the piss out of the EIDOS.com webserver (184.107.107.176) that hosts websites for the EIDOS library that is not only in a different physical location, but also hosted on a different ISP's network.

[Zeavan]

I went ahead and took your advice, Raist. Contacted them over live chat with a rep and they did some magical reboot signal and I reboot the modem or something and now my ping is back down to ~70ms. Hallelujah! No idea what sorcery this is, but yeah, problem solved!

[Mykll]

That first ping is troublesome.

1 * * 2209 ms 10.127.16.1

Chances are that is to your modem, and you had internal network issues. Or the modem just needed to be restarted. Or, restarting the modem disconnected any file sharing or the sort that you (or someone else on your network) were doing?