This was never S-E's problem. Complaining here could not have resulted in a resolution. The issue was with Ormuco's router at 192.34.76.2. This isn't the first time that this router has pooped itself and caused people grief trying to reach FFXIV. It also doesn't affect everyone, only those being routed through that machine. People need to learn how to do basic network troubleshooting before hoping on the forums and complaining.