Brynhildr Down

[Nilizen]

Reading over the posts it looks as if all servers are crashing. Any timeline on when they will be back up?

[Schizoid]

I dont know if this helps, but it looks as if it is a isolated problem in Canada!! hey go figure.. put your servers in the US and pay a little more for better climate that doesnt have so much snow this time of year!!

Tracing route to 199.91.189.46 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.100.185
2 9 ms 8 ms 7 ms 10.188.80.1
3 11 ms 11 ms 11 ms 172.30.76.177
4 13 ms 12 ms 11 ms 172.30.32.65
5 26 ms 28 ms 26 ms cr2.nwrla.ip.att.net [12.123.153.126]
6 27 ms 23 ms 28 ms cr2.nwrla.ip.att.net [12.123.153.126]
7 26 ms 26 ms 28 ms cr1.attga.ip.att.net [12.122.2.145]
8 29 ms 28 ms 25 ms 12.122.141.233
9 * * * Request timed out.
10 * * 48 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

11 49 ms 49 ms 49 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

12 49 ms 49 ms 49 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
13 * * * Request timed out.
14 129 ms * * 192.34.76.2
15 * * * Request timed out.
16 124 ms * 132 ms 199.91.189.46

Trace complete.

this is a /tracert to our servers ip.. and it all goes to crap in Canada!!

[Schizoid]

I was able to get back in thankfully. I still say stop taking the cheap road and put the NA servers in the US.. I know that is all it is.. it was cheaper to host them in Canada.. Nothing against Canada, but hey snow and cable lines dont like each other very much

[Schizoid]

And we are down again.. ya.. too much of this and I want extra days for free!! well super garbage tonight. not to concerned though.. My suppose to be shiva ex farm group in fact was still a learning group.. I guess its time for bed.

[Benitsubasa]

It's an online game, as annoying as it is when it happens, it does happen. No need to give out free days for something like this.

[Schizoid]

speak for yourself, it was their decision to put these servers in Canada to save on the hosting cost and have subpar servers.. I know what i speak of.. hosting in the US cost more.. its a simple numbers game for revenue.. so yes. I want free days if I am unable to play for a few days because they cant spend some of their millions to put them where they are stable.

I have played for a over a year and some months, look to the left see that Aug 2013.. this isnt a new problem, but one that keeps coming back..

[Benitsubasa]

Want all you like, it won't do you any good lol. Just understand that every online game out there has done and gone through this more than once.

[MarkusDaBrave]

Maybe not, but they need to put the screws to their hosting service.

[Schizoid]

and in case yuo are wondering, they have given free days in the past for this same stuff.

[Tsurayu]

and in case yuo are wondering, they have given free days in the past for this same stuff.

Sure, but this is 100% not Square Enix's fault. This is a routing issue to Montreal through Level 3 Communications.

People who want to complain need to complain to Level 3, not Square. Square isn't going to give us any compensation because this is not their issue. Why should they have to "pay out of pocket" to us when nothing is their fault?