Sound Cuts Out / Not Responding on Log Out and Now Log In!

[Ionait]

Hello. I recently returned to FFXIV in October after about a 6 month break. I never uninstalled the game so when I returned, I just launched it, it updated, good to go.

However, ever since I started again, my sound in game only lasts a few minutes and then cuts out and never comes back no matter what I do.

On top of that, when I logged out, no matter where or when or how, the game would fade to black but then freeze so I had to get a Windows "Not Responding" error, had to Ctrl+Alt+Delete and close it that way.

Now I go to log-in today and it is fading to black to log in from the launcher and then immediately freezing like it does on log out. I cannot log in now.

Any help would be great! I don't want to have to reinstall but I might try.

UPDATE:

Uninstalled and reinstalled last night. The same errors are happening. Right now I can't log in because after logging in on the launcher and clicking play, it brings up a black window and then never loads. I have to ctrl+alt+delete close it. I even left the window open for 30+ minutes. @_@ Very frustrating!

ANOTHER UPDATE:

Uninstalled. Wiped all FFXIV related files and folders from my computer. Not a trace of it was to be found. Even reset the launcher to default settings before uninstalling. Uninstalled. Redownloaded the installer from the website. Reinstalled.

The problems persist.

Most of the time it immediately goes to "Not Responding" after clicking play and I can't play at all. Other times it lets me select my character but there is still no sound while I play.

I just don't understand.

[Squa11_Leonhart]

please post the contents of the launchers system info screen, you can remove user specific details if you like.

[Dingus]

I am having this same issue. Here is my hardware info:

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~4.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8175.109MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 17389.289MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 28.458GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 383.410GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1990.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4411
SYSTEM_GRAPHICS_DRIVER_DATE 14/09/2014 12:48:03 p.m.
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G35 Headset)
SYSTEM_SOUND_DEVICE_ID {C448EFB1-F983-41C3-B4AD-461F1BA083E1}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/07/2013 11:40:58 p.m.
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {405F22DC-F9D6-49C3-8CFB-E1D2186F0BC2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7083
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/11/2013 11:47:54 p.m.
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C9E31F00-AB11-45FE-8D6C-F1ED4B388C3E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7083
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/11/2013 11:47:54 p.m.
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CE0B7D83-5CEE-4DCC-8AB0-12711136DA1B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7083
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/11/2013 11:47:54 p.m.
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E567E000-3E85-11E4-8001444553540000}
SYSTEM_INPUT_NAME Natural® Ergonomic Keyboard 4000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B6D47C0-8DEF-11E3-8001444553540000}
SYSTEM_INPUT_NAME Logitech G35 Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {43259320-8D21-11E3-8002444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Pure
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4325E140-8D21-11E3-8003444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Pure
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4325E140-8D21-11E3-8004444553540000}
SYSTEM_INPUT_NAME ROCCAT Kone Pure
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\BitTorrent Sync\BTSync.exe 00000BB0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000364
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00001344
C:\Program Files (x86)\Logicool\LWS\Webcam Software\LWS.exe 00000B48
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000B74
C:\Program Files (x86)\ROCCAT\Kone Pure Mouse\KonePureMonitor.exe 000009E0
C:\Program Files (x86)\Samsung\Samsung Magician\Samsung Magician.exe 00000EF0
C:\Program Files (x86)\TeamViewer\Version9\TeamViewer.exe 000016DC
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000D70
C:\Users\David\AppData\Roaming\Dropbox\bin\Dropbox.exe 00000DA0
E:\Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000654
E:\Games\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 0000089C

[Squa11_Leonhart]

This has come up before, and if the op also has a G35, its actually the G35 at fault.

There are numerous threads and posts about the G35 losing sound, outputting corrupt or garbled sound or missing channels, and Logitech has done nothing to resolve them.

Infact, even pressing certain keyboard keys can crash the G35 driver. . .

http://forums.logitech.com/t5/Headph...k/td-p/1097613


BTW, when was the last time you updated the Logitech Gaming Software, version is up to 8.57.145 as of 28-OCT-2014