I think you will have to make a thread in the bug section of the forums.
You will have to go to bug reports / in game bugs and there is a template that you have to fill out with information they need from you.

When you go into that section there is a tread called welcome to the "in game bugs" forum. that thread will have the templates you need as well as how to fill it out correctly.

I think the technical support forum is only for website issues.
Hopefully this helps

Edit: Eye_Gore beat me to it.