Game No Longer Starts from the Boot Loader App (PC)

[Kothlee]

I was playing last night and today when I login through the bootloader/launcher application and click play it attempts to launch the game and quickly responds with "Final Fantasy XIV: A Realm Reborn has stopped working".

I have updated video drivers, set the launcher to run as admin and in capability mode, I have gone in the launcher application in config and tried the rest system settings option as well.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mark\Documents
FINAL FANTASY XIV - A Realm Reborn J:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
SYSTEM_CPU Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 09/05/13 18:09:08 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16303.250MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32604.680MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.131GB SYSTEM_FREEDISC_SPACE 164.145GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2285.555GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 883.239GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 836.359GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 167.678GB SYSTEM_FREEDISC_SPACE 72.665GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1290.019GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1571.471GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 770
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY19
SYSTEM_GRAPHICS_CHIP GeForce GTX 770
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1990.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4460
SYSTEM_GRAPHICS_DRIVER_DATE 10/29/2014 10:53:26 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 770
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY20
SYSTEM_GRAPHICS_CHIP GeForce GTX 770
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1990.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4460
SYSTEM_GRAPHICS_DRIVER_DATE 10/29/2014 10:53:26 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Turtle Beach Z300 with Dolby Headphone)
SYSTEM_SOUND_DEVICE_ID {47553834-A6B1-42CF-A027-F59E630EB2C7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 4:40:58 AM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {046FAFB9-6349-4A57-A93A-40205695EA2D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/29/2013 7:42:42 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {23F06BC4-3D81-4909-8F4B-100DD77706EB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/29/2013 7:42:42 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4F4B528A-863C-40F9-AEBD-E3AD32B8CB1E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/29/2013 7:42:42 AM
SYSTEM_SOUND ASUS MS246-0 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {55ABBFDA-C3DE-409B-AD35-5A40586ACB39}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0032.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/16/2014 10:51:20 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93B72450-5155-11E3-8003444553540000}
SYSTEM_INPUT_NAME Mass Storage Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {16D6FAD0-3770-11E4-8001444553540000}
SYSTEM_INPUT_NAME USB to Serial
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E44836F0-B453-11E3-8001444553540000}
SYSTEM_INPUT_NAME Turtle Beach Z300
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DED4D6F0-B454-11E3-8002444553540000}
SYSTEM_INPUT_NAME Turtle Beach Z300 Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6DD3550-0451-11E4-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7F004E0-0451-11E4-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B8A683A0-0451-11E4-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9660310-0451-11E4-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Internet Explorer
Origin
Origin


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 15 ActiveX
Battlelog Web Plugins
FileZilla Client 3.9.0.2
Google Chrome
marvell 91xx driver
NVIDIA Stereoscopic 3D Driver
Origin
PunkBuster Services
Rockstar Games Social Club
Steam
Wolfenstein: The New Order
Max Payne 3
Dead Island Riptide
Far Cry® 3
Lost Planet 3
Contagion
Counter-Strike: Source
Borderlands Granting Tool
Supreme Commander 2
Risen
Risen 2 - Dark Waters
Borderlands 2
Left 4 Dead 2
Left 4 Dead 2 Authoring Tools
Dead Island
Supreme Commander: Forged Alliance
TeamViewer 9
Uplay
WATCH_DOGS
WinPcap 4.1.3
Winpower
Wireshark 1.10.5 (64-bit)
Razer Synapse 2.0
QuickTime 7
Google Toolbar for Internet Explorer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Google Toolbar for Internet Explorer
Java 7 Update 65
Qualcomm Atheros WLAN and Bluetooth Client Installation Program
Crysis®3 Digital Deluxe Edition Content
FINAL FANTASY XIV - A Realm Reborn
Titanfall™
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
ON_OFF Charge B12.1025.1
Microsoft ASP.NET MVC 4 Runtime
Crysis®3
Apple Application Support
Java Auto Updater
Plants vs. Zombies™
Crysis® 2
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Battlefield 3™
Apple Software Update
Google Web Designer
Intel(R) Rapid Storage Technology enterprise
Ustream Producer
Microsoft Office
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Tom Clancy's Splinter Cell® Blacklist™
Google Update Helper
Mumble 1.2.8
Battlefield 4™
Adobe Reader XI (11.0.09)
Turtle Beach Z300 Driver
NVIDIA PhysX
Ear Force Audio Hub
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
Bejeweled® 3
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe 0000063C
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology enterprise\IAStorIcon.exe 000012F8
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 00000CF8
C:\Program Files (x86)\MonitorSoftware\UPSMS.exe 0000123C
C:\Program Files (x86)\MonitorSoftware\jre\bin\javaw.exe 000014E0
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00001810
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000010B0
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2100.2093.105\Bin\ccSvcHst.exe 00001010
C:\Program Files (x86)\TeamViewer\Version9\TeamViewer.exe 0000116C
H:\Program Files (x86)\Origin\Origin.exe 0000135C
J:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000004EC
J:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001814

[Kothlee]

Also Event Viewer Data

Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x54591df2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7a488206
Faulting process id: 0x1ff4
Faulting application start time: 0x01cffb013af5dbcf
Faulting application path: J:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: unknown
Report Id: 7af03f8b-66f4-11e4-a0ce-00504300e932

[Kothlee]

Uninstalled the game and re-installing - will update post soon - if you have any ideas please share them. Thanks!

[Squa11_Leonhart]

try uninstalling team viewer,

the error is an access violation which is commonly caused by third party software injecting code into the process, which team viewer is known to do.

[Oberin]

Okay so I had the same issue. Here's what I learned.

1) You cannot have any of your audio devices set above 44.1khz. (control panel -> Sounds).

2) Check third party devices. Have you plugged anything new in? ANYTHING at all? Unplug everything but your mouse and keyboard and see if it boots; then continue adding back devices until you get it working. In my case, it was my Apple Cinema Display. When that is plugged in (via USB, which is what controls the webcam, speakers, and built in USB hub. I have to unplug the USB cable to play FFXIV, video is handled by it's mini displayport cable) it won't work. Check out webcams, USB headsets, USB hubs, thumb drives, etc. Anything.

3) Steam overlay, teamviewer, teamspeak, anything that might inject code needs to be nixed. Same diagnostic process here. Close everything, fire up FFXIV, if it works; start re-opening software until you find the one that is the culprit.

Good luck! I finally got mine working again on my Windows 7 PC.

[Squa11_Leonhart]

Okay so I had the same issue. Here's what I learned.

1) You cannot have any of your audio devices set above 44.1khz. (control panel -> Sounds).

Not entirely true, there appears to be some other factors involved, such as audio drivers: I use 24bit 48khz on my card without any issue.

3) Steam overlay, teamviewer, teamspeak, anything that might inject code needs to be nixed. Same diagnostic process here. Close everything, fire up FFXIV, if it works; start re-opening software until you find the one that is the culprit.

Steam overlay generally works fine with this game, but teamviewer and raidcall overlays can definitely introduce problems... infact the raidcall overly has been confirmed in a thread recently to crash the game.

Good luck! I finally got mine working again on my Windows 7 PC.

Glad to hear it

[Oberin]

Not entirely true, there appears to be some other factors involved, such as audio drivers: I use 24bit 48khz on my card without any issue.




Steam overlay generally works fine with this game, but teamviewer and raidcall overlays can definitely introduce problems... infact the raidcall overly has been confirmed in a thread recently to crash the game.



Glad to hear it

Fair enough. All I'm regurgitating here are things that people had said caused this semi-common complaint. The 44.1khz thing actually game from Square itself, advice they gave. I'm still puzzled as to what it is about my cinema display it doesn't like. (Is it the USB speakers built into it? The webcam? The built in hub?)