Connection issues.

[Raist]

looks like you have issues before you get handed off to Level3... need to get your ISP's Tier3 techs to look into this further. Your ISP is putting you on the knology.net segments, where some typical signs of congestion are first showing up.

Oh, and that hop #10 (most likely 10.2.2.1) is probably going to show up with no responses for a lot of people because it is in a private address space. Depending on how your network and such is configured, it may always show triple stars because of the policies configured on that router. That one typically hovers around the 50-60ms mark for me here in SC, though at times it has been known to hit the 70's under high load conditions.