Connection issues.

[Hakken]

You aren't hearing from an SE employee about it because this is a user-to-user forum first and foremost (Welcome to "Technical Support" Forum! sticky). They don't post much in here beyond directing us to their established KB/FAQ answers or if there is breaking news on a hot topic--which the higher ups rarely give them the OK to share with us before it gets posted officially in something like the Lodestone.

It is also because in the majority of the cases, it isn't something wrong with the servers or their connection. Granted, there are cases where there has been corruption in character data, and early on we had issues with lobby queues and such... but that was more or less resolved with big infrastructure changes a good while back. Occasionally they still have issues with the servers, and they put notices up about it in the Lodestone--but they are fairly isolated and not the widescale fiasco we had back in the fall of last year. There are also issues that Sony needs to address with their PSN and PS3/4's themselves (BIG kerfuffle with the 2.00 firmware update, which they have acknowledged and are pushing to address some issues with 2.01 update--such notices go up on both the downdetector site and Sony's own twitter feeds).

The bulk of the problems seem to be coming from our problems in routing to SE's network. The routing partners and our ISP's have arrangements for getting us from our networks to Ormuco's (SE's ISP). They are simply straining under the load far more then many are aware of...despite all our efforts to get the word out, posting links to articles, graphs, monitoring/testing tools and guides--everyone still wants to blame everything on SE without even so much as testing their routes for signs of congestion/packet loss, which often proves to be an issue for them. Here is one such recent post I made the other day in another thread, and there are many others like it from multiple users on these forums:

http://forum.square-enix.com/ffxiv/t...=1#post2567884

Such things your ISP can and NEEDS to address--whether that is found within their networks or their partners, they have the means to resolve it on your behalf as their paying customer... be that working with their partners to improve things at the peering/transit exchanges, or switching you to another routing partner, or even breaking you off to a different local node (which, as a side effect may change your routing partner--it depends on how their metrics are set). Case in point, TWC has once again moved me this week from TATA over to Cogent, and aside from the bad jitter we still haven't remedied in our localized nodes the route is pretty tight and my gameplay on Midgard is just fine (and, barring some times SE actually had issues they had to address, it has been for over a year now, since my ISP has been working to address such issues for us in our area):

C:\Windows\System32>tracert neolobby02.ffxiv.com

Tracing route to neolobby02.ffxiv.com [199.91.189.74]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  LPTSRV [10.10.100.1]
  2    30 ms    21 ms    17 ms  cpe-075-176-160-001.sc.res.rr.com [75.176.160.1]
  3    18 ms    26 ms    25 ms  cpe-024-031-198-009.sc.res.rr.com [24.31.198.9]
  4    19 ms    20 ms    17 ms  24.31.196.212
  5    21 ms    21 ms    23 ms  be33.chrcnctr01r.southeast.rr.com [24.93.64.182]
  6    26 ms    29 ms    26 ms  bu-ether44.atlngamq46w-bcr00.tbone.rr.com [107.14.19.46]
  7    29 ms    26 ms    27 ms  107.14.19.11
  8    27 ms    26 ms    28 ms  te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.54.12.109]
  9    27 ms    26 ms    28 ms  be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.165]
 10    37 ms    34 ms    35 ms  be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
 11    40 ms    40 ms    44 ms  be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
 12    46 ms    45 ms    45 ms  be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50]
 13    51 ms    49 ms    51 ms  be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
 14    63 ms    62 ms    64 ms  38.122.42.34
 15    49 ms    49 ms    49 ms  10.2.2.1
 16    47 ms    48 ms    52 ms  192.34.76.2
 17    50 ms    47 ms    50 ms  199.91.189.234
 18    49 ms    49 ms    48 ms  199.91.189.74

Trace complete.

C:\Windows\System32>tracert 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  LPTSRV [10.10.100.1]
  2    25 ms    28 ms    13 ms  cpe-075-176-160-001.sc.res.rr.com [75.176.160.1]
  3    78 ms    20 ms    27 ms  cpe-024-031-198-009.sc.res.rr.com [24.31.198.9]
  4    17 ms    20 ms    18 ms  24.31.196.212
  5    20 ms    22 ms    26 ms  be33.chrcnctr01r.southeast.rr.com [24.93.64.182]
  6    27 ms    30 ms    26 ms  bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.109.6.82]
  7    24 ms    23 ms    26 ms  107.14.19.99
  8    29 ms    27 ms    26 ms  te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.54.12.109]
  9    25 ms    25 ms    27 ms  be2050.ccr41.atl01.atlas.cogentco.com [154.54.0.165]
 10    36 ms    33 ms    34 ms  be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
 11    41 ms    39 ms    44 ms  be2148.ccr41.jfk02.atlas.cogentco.com [154.54.31.118]
 12    43 ms    45 ms    48 ms  be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50]
 13    50 ms    49 ms    49 ms  be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
 14    62 ms    64 ms    63 ms  38.122.42.34
 15    47 ms    50 ms    48 ms  10.2.2.1
 16    50 ms    49 ms    48 ms  192.34.76.2
 17    49 ms    49 ms    51 ms  199.91.189.234
 18    48 ms    49 ms    48 ms  199.91.189.30

Trace complete.

Don't get me wrong, I understand you trying to explain to everyone whats happening, but bottom line is this. No one gets lag when playing other online games, only when playing FFXIV. Which means it's FFXIV and its completely unacceptable this hasn't been fixed after weeks and weeks of thread posts on here, we want a responce cause we want to know something is being done about it or at least they acknowledge that there's a issue. No responce from any mods or admins just makes everyone mad ontop of how mad they already are. You posting this stuff explaining stuff is just going to also make people more mad as well cause what your saying won't fix there problem.