I have been experiencing 5-60 seconds of lag in the evening hours Central Time for over the past month. I have checked with my ISP (Google Fiber) and after performing the pathping traceroute I am getting a lot of packet loss on hop 8-12 all of which are outside of Google's network. They suggested I contact you regarding this issue. I would be happy to forward those emails to you as well as show you the results of the traceroute. I pay good money to play FFXIV and have been playing ever since beta. Please HELP!!!