FWIW, I had the same thing happen and the product never came. I filed a dispute with PayPal (payment method) to get my money back. I still haven't gotten a reply from them, unless it got put in the spam folder... but I did check. So... yeah....

Instead, bought it off Amazon.com (same price/product) and the code was delivered in my email within a minute of completing the purchase. Just did this recently to add a second account for my kid...