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  1. #1
    Player
    LVNeptune's Avatar
    Join Date
    Apr 2011
    Posts
    29
    Character
    Rory Pond
    World
    Excalibur
    Main Class
    Thaumaturge Lv 60

    Square Enix Store keeps causing "suspicious" activity forcing me to reset password

    Not sure what the cause is of this. It's on the same computer with the same WAN IP so nothing is changing. It started a few days ago I purchased a 60 day digital card and never received any order confirmation. After 15 minutes I received a suspicious activity alert (legitimate) which prevented me from logging in forcing a password reset. Today I go to the Square-Enix store again and login and it fails. 15 minutes later I get another suspicious activity alert. I can't be the only one this is happening to =/
    (0)

  2. #2
    Player
    giraffesyo's Avatar
    Join Date
    Mar 2014
    Posts
    1
    Character
    Kaito Girashiro
    World
    Exodus
    Main Class
    Gladiator Lv 50
    I don't have an answer "why" this is happening but if you'd like to permanently resolve it you can add a security token device or software app to your account.
    (0)