I am having an issue with the game client crashing when attempting to log in to one specific character on my account. The client crashed yesterday while teleporting, and every attempt to log back in on that character has also caused an immediate client crash. I am able to access the other characters on my account without issue.

I contacted support who suggested I talk to a GM. I talked to a GM and he asked me to open a ticket on the forums.

Time: 11/02/2014 Approximately 1:00PM EST
Frequency: Constant. Unable to login to character since the issue was encountered
World name: Cactuar
Character name: Serisu Sheru
NPC name: N/A
Monster name: N/A
Class/Level: Arcanist Level 50
Party or solo: Solo
In-game time: Unknown
Area and coordinates: Teleporting Between Limsa Lominsa Lower Decks and Outer La Noscea (the login screen shows the character in Outer La Noscea)
Steps:
1. Character was teleporting between Limsa Lominsa Lower Decks and Outer La Noscea when the client crashed and displayed a Windows message of "FFXIV has stopped working."
2. All attempts to log back into the character since that time have resulted in a crash at the loading screen and the same message.
3. All other characters on the account can log in and play without issue.


Connection Specs
- Type of internet connection/provider: Comcast
- Modem maker/model number: Comcast DPC3939 / Netgear R7000 Router

PC Specs
-=-=-=-=- System Information -=-=-=-=-


SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/13/10 20:05:38 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 6135.113MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 12268.406MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 59.624GB SYSTEM_FREEDISC_SPACE 7.127GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 177.676GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS ATI Radeon HD 5800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6898)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1015.844 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2811.557 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
SYSTEM_GRAPHICS_DRIVER_DATE 3/28/2013 9:37:02 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS ATI Radeon HD 5800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6898)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1015.844 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2811.557 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1191
SYSTEM_GRAPHICS_DRIVER_DATE 3/28/2013 9:37:02 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {04269981-70D0-4691-9E7A-43BE24A1B35F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 5:40:58 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0A8ACC71-C88D-43CC-B948-38EA3B828709}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6161
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/22/2010 4:31:58 AM
SYSTEM_SOUND AMD HDMI Output (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4243175D-5069-49AA-9262-F296A6EE8BE2}
SYSTEM_SOUND_DEVICE_NAME AtihdW76.sys
SYSTEM_SOUND_DRIVER_VERSION 7.12.0000.7714
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/14/2013 6:41:10 AM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BA1F2E8C-0F3D-43C9-95E8-AAC0244856B2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6161
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/22/2010 4:31:58 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F96CEBB5-C773-494B-B72E-5C9AC896DB85}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6161
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/22/2010 4:31:58 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A11DB90-56A1-11E3-8001444553540000}
SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F6F7290-049B-11E3-8001444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F6F7290-049B-11E3-8002444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4C09B40-2448-11E3-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4C0E960-2448-11E3-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4C0E960-2448-11E3-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4C11070-2448-11E3-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


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Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

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