To conclude, this is a bit of a vent post, but my error has caused me to realise that the ability to refund gear for the currency you purchase them with is impossible to do in the game currently and I wanted to make others aware of this (and also because the nice support staff recommended I do so)

Please everyone, make people aware of this so it can be implemented. I was so annoyed that I will have to earn another week of Poetics just to get the item I want.
Thank you for taking the time to read this!