In my anger, I still contacted support, where they gave me a generic response, stating to use the process I just mentioned. But I bought tokens? I don't want these tokens, I want my poetics back and I don't want a different item in exchange (I was saving them to buy the ninja chest piece next week).
I pressed the issue in my next response, where the support staff admitted that it's technically impossible to do so.

Let me state my mind by saying, is this a joke? I admit that this was an error on my part, but from a design perspective, why was this never considered? I imagine this happens often and the GMs/support staff most likely get lots of tickets asking for refunds or replacements. This should not be something they have to deal with, this type of feature is apparent in other online games and they work flawlessly
This is not a real currency, this is an in-game currency why can't I just return the item within a set time period to get 100% of the currency back?.