Hello theblackdeath,

Thank you for providing the information!

There's another thing I would like to touch bases on to insure that we are investigating this properly. I want to ask if you have multiple Square Enix accounts, and if you do have multiple accounts we want you to contact us using the Support Center to request a character recovery (the Support Center character recovery is how we will help you through process). However if this is your only account, then we will be happy to escalate this for further review. Thank you for working with us to resolve your concern.