Thread: "FFXIV: ARR has stopped working" on Windows 8.1

Hi
I played without problem with windows 8, some weeks ago I updated to 8.1
Yesterday I bought a subscription and installed the new patch 2.4

The laucher works fine but when I click Play the game doesn't load and gives me this message.
I tried reinstalling it but it didn't work
Drivers and windows are updated FFXIV is the only game that doesn't work.

Errors detail:

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: ffxiv.exe
Versione applicazione: 1.0.0.0
Timestamp applicazione: 545134dd
Nome modulo con errori: ffxiv.exe
Versione modulo con errori: 1.0.0.0
Timestamp modulo con errori: 545134dd
Codice eccezione: c0000005
Offset eccezione: 00ad85f6
Versione SO: 6.3.9600.2.0.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 5861
Ulteriori informazioni 2: 5861822e1919d7c014bbb064c64908b2
Ulteriori informazioni 3: 84a0
Ulteriori informazioni 4: 84a09ea102a12ee665c500221db8c9d6

(sorry for the italian)

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Francesco\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64 bit (6.2, build 9200) (9600.winblue_r3.140827-1500)
SYSTEM_CPU AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 09/16/13 19:59:46 Ver: 04.06.05
SYSTEM_LANGUAGE italiano (Impostazioni internazionali: italiano)
SYSTEM_MEMORY 8092.340MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 8604.340MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.169GB SYSTEM_FREEDISC_SPACE 682.775GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1985.684 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4448
SYSTEM_GRAPHICS_DRIVER_DATE 16/10/2014 17:54:03
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglese
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Altoparlanti (Dispositivo High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E5ED6E55-AB65-4757-A794-F5E33F4C7CB9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE Italiano
SYSTEM_SOUND_DRIVER_DATE 22/08/2013 12:38:21
SYSTEM_SOUND 22EA53-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B6735826-FA81-4BC1-BF21-8431559CA47A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0032.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 17/09/2014 05:51:20
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastiera
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {19401520-39ED-11E4-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {19403C30-39ED-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {264A4430-7494-11E3-8001444553540000}
SYSTEM_INPUT_NAME G400s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
DAEMON Tools Lite
Canon Utilities Digital Photo Professional
Canon Utilities EOS Sample Music
Canon Utilities EOS Utility 2
foobar2000 v1.2.9
Google Chrome
Canon Utilities ImageBrowser EX
League of Legends
NVIDIA Stereoscopic 3D Driver
OpenAL
Canon Utilities PhotoStitch
Canon Utilities Picture Style Editor
Steam
Kingdoms of Amalur: Reckoning™
The Dark Eye: Chains of Satinav
The Incredible Adventures of Van Helsing
RPG Maker VX Ace
Baldur's Gate: Enhanced Edition
Just Cause 2: Multiplayer Mod
Just Cause 2
Tixati
Transistor
VLC media player 2.1.3
Adobe AIR
WTFast 3.2
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Skype™ 6.22
Java 7 Update 55
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
Java Auto Updater
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
League of Legends
Microsoft Silverlight
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Google Update Helper
NVIDIA PhysX
Blade and Soul
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
Sony PC Companion 2.10.228
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000A64
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000F78
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000D50
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000E2C

Please install Update 1 (or was it up to 2 now?)

regardless, a stock install of windows 8.1 is no longer supported by microsoft, so you may be missing security updates and hotfixes.

A fully up to date 8.1 install should have 6.3.9600.xxx as its build string.

But his version is up to date. I'm having the same issue and contacted Support already but the only thing they pointed out yet was my graphics driver not having the same versions and instructed me to update it, which didn't do anything yet.

Originally Posted by Valteran

But his version is up to date. I'm having the same issue and contacted Support already but the only thing they pointed out yet was my graphics driver not having the same versions and instructed me to update it, which didn't do anything yet.

Ops build string is corrupt or the os is corrupt

Update 1 correct build string is

Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500),

not

Windows 8.1 Pro 64 bit (6.2, build 9200) (9600.winblue_r3.140827-1500)