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  1. #1
    Player
    Sezuke's Avatar
    Join Date
    Nov 2014
    Posts
    1
    Character
    Sezuke Stark
    World
    Moogle
    Main Class
    Gladiator Lv 50

    Unable to finish Main Story quest due to a crash after right Snowcloak

    UPDATE: Issue seem to be resolved. I teleported to Coerthas and the cut-scene suddenly triggered. Thank you anyway, thread can be closed

    Hey,

    I've contacted support through the website, then I was directed to the Game Master Services and eventually instructed to post in the forums.

    Date & Time: October 28, 2014 around 15:00-16:00 GMT+2

    Frequency: Once

    Character Name: Sezuke Stark

    Race: Hyur M

    World: Moogle

    Class/Level: Paladin/50

    Area and Coordinates: Snowcloak duty, not sure about the Coordinates, but it was at the Exit portal.

    Party or Solo: Party, 4 members including me. Although it was at the end of the Duty, so other members might have already left the Duty.

    NPC Name: None.

    Monster Name: None.

    In-Game Time: If you mean Server Time - then at around 01:00-02:00 PM

    Steps:
    1. Entered the Duty "Snowcloak" as part of the Main Story quest line - the part called "The Path of the Righteous".
    2. Finished the Duty and clicked on the Exit portal.
    3. Story cut-scene did not play, instead I got disconnected from the server.
    4. When trying to log back into the game, I got the following error message:
    "World data could not be obtained.
    Please try logging in later."
    5. After successfully logging in eventually, I was back in Ul'dah, where I registered for the Duty.
    6. The quest is still on the part saying: "Use the Duty Finder to enter Snowcloak".
    7. I tried doing Snowcloak again, the story cut-scene does not trigger, and the quest is stuck on the same step mentioned above. I am therefore unable to progress with the story.

    Please let me know if you need any further information. Hopefully this can be resolved soon.
    (0)
    Last edited by Sezuke; 11-01-2014 at 03:07 AM.