Error 1016 on certain character, not on others

[Issachar]

Basically, one of my characters is stuck in 1016 limbo and cannot log in. Other characters work fine.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=


ISP:
Time Warner

Type of Internet Connection:
Cable

Internet Connection Speed:
15mbit

Date & Time:
4am EST 10/28/2014

Frequency:
State how frequently the issue occurs. Please select from the following.
Always

Character Name:
Nero Fortuna

Race:
Race of your character when the issue occurred.
Miqo'te M

World:
Excaliber

Class/Level:
50 Paladin

Area and Coordinates:
The Lobby screen

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Unsure

Steps:
1: Start game
2: Highlight character in question. Graphics and character information do not load
3: Attempt to log in, receive error 1016
4: Attempt to log in with other character on same world, succeeds.

[Lenoir]

I have the same problem!


ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
18mbps download 8mbps upload/ Excellent

Date & Time:
4am EST 10/28/2014

Frequency:
State how frequently the issue occurs. Please select from the following.
Always

Character Name:
Elenore Weever

Race:
Race of your character when the issue occurred.
Hyur Female

World:
Balmung

Class/Level:
50 Blacksmith

Area and Coordinates:
The Lobby screen

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Unsure

Steps:
1: Start game
2: Highlight character in question. Graphics and character information do not load
3: Attempt to log in, receive error 1016
4: Attempt to log in with other character on same world, succeeds.

[Issachar]

I am still having this problem.

[Lenoir]

Hopefully we can pull them out of the void soon enough!

[Issachar]

Hopefully the emergency maintenance that is coming up will fix this. Hopefully.

[Issachar]

Even after the maintenance, the error and problem persists.

[Lenoir]

Same for me.

[Lenoir]

I was able to talk to tech support and they found the situation "strange" So they escalated and is now having the devs look into it. I hope they find the fix!

[Issachar]

I was able to talk to tech support and they found the situation "strange" So they escalated and is now having the devs look into it. I hope they find the fix!

Hoping for the both of us. I got it escalated a day or two ago.

[Lenoir]

Bump to keep us alive!