DirectX Not Recognised - PC Version - Win 7

[Karl-Pilkington]

Hi Guys,

Ever since patch 2.3 I have not been able to login as I keep getting this error, basically this pops up when the game goes to boot up.



I have the latest Direct X installed, I've tried re-installing the game, I've tried updating my graphics drivers, I"ve also tried installing previous Direct X versions but I'm still at a loss

I have absolutely no problems with any other game, just FFXIV:ARR, this is really starting to drive me insane! Any help would be appreciated

[Karl-Pilkington]

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/10/13 13:59:52 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16313.375MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32624.898MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 40.903GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.916GB SYSTEM_FREEDISC_SPACE 1616.351GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2994.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3804.688 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4052
SYSTEM_GRAPHICS_DRIVER_DATE 3/07/2014 7:48:32 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BBFAF7C9-05DE-4454-8D48-3559BBE24DBF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 30/07/2013 11:16:46 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {32A61832-CCD5-4869-BB8B-434815D9E71E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 30/07/2013 11:16:46 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D6C2D0-B474-11E3-8001444553540000}
SYSTEM_INPUT_NAME USB-compliant keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D933D0-B474-11E3-8002444553540000}
SYSTEM_INPUT_NAME USB-compliant keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D933D0-B474-11E3-8003444553540000}
SYSTEM_INPUT_NAME USB-compliant keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D933D0-B474-11E3-8004444553540000}
SYSTEM_INPUT_NAME USB-compliant keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Search Results - FINAL FANTASY XIV Forum - Google Chrome
DxDiag - Notepad
Downloads
ASRock HDMI Switch
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

A-Tuning v2.0.44
Adobe AIR
Adobe Flash Player 15 ActiveX
ASRock HDMI Switch v1.0.25
Battle.net
Battlelog Web Plugins
Acrobat.com
DAEMON Tools Lite
Diablo III
Google Chrome
Guitar Pro 5.2
Call of Duty(R) 4 - Modern Warfare(TM)
MSCR2 1.0
NVIDIA Stereoscopic 3D Driver
Microsoft Office Professional Plus 2010
Origin
PunkBuster Services
Registry Mechanic 10.0
Steam
Fallout: New Vegas
Surgeon Simulator 2013
Rust
Depression Quest
FINAL FANTASY XIV: A Realm Reborn
Call of Duty: Modern Warfare 3
Call of Duty: Modern Warfare 3 - Multiplayer
Call of Duty: Modern Warfare 3 - Dedicated Server
Portal 2
«The Elder Scrolls V - Skyrim» 1.9.32.0.8
Crysis(R)
Adobe AIR
Remote Mouse version 2.54
D-Link DWA-525
Intel(R) USB 3.0 eXtensible Host Controller Driver
Java 7 Update 67
QuickTime 7
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
Java Auto Updater
Asmedia ASM106x SATA Host Controller Driver
Intel(R) Management Engine Components
Mass Effect™ 3
Microsoft Visual C++ 2005 Redistributable
Battlefield 3™
Acrobat.com
Apple Software Update
Skype™ 6.18
NVIDIA PhysX
LIVE gaming on Windows Runtime Version 1.0.6027
Apple Application Support
Microsoft Office Professional Plus 2010
Microsoft Office Access MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Project64 1.6
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Google Update Helper
Adobe Reader 9
RAR Password Unlocker 4.2.0.0
Microsoft .NET Framework 1.1
Call of Duty(R) 4 - Modern Warfare(TM)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASRock Utility\HDMISwitch\Bin\HDMISwitch.exe 00000EB8
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001770
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000D1C
C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe 00000584
C:\Program Files (x86)\D-Link\DWA-525 revA\AirNCFG.exe 0000056C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000BE4
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00000C34
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000E50
C:\Program Files (x86)\Remote Mouse\RemoteMouse.exe 00000F24
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000E10
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001650
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe 00000F74
C:\Program Files\Steam\Steam.exe 000013F8
C:\Program Files\Steam\bin\steamwebhelper.exe 00000AF4
E:\Steam\SteamApps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001520

[Squa11_Leonhart]

So you've run this DirectX End-User Runtime Web Installer?

also, your system is missing service pack 1 which is required for

SYSTEM_OS should be Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.140303-2307)

the Platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1 requires SP1

[Karl-Pilkington]

Yes, I've run the End-User Runtime Installer, it just says I'm up to date and don't need it.

I just tried running the SP1 pack and get the following message, would this mean it's already installed?




EDIT: Ignore above, I'm gonna try the ISO download:

http://www.microsoft.com/en-us/downl...s.aspx?id=5842

[Karl-Pilkington]

I've installed Service Pack 1 but I still keep getting the same message from the first post, I still don't understand why this is happening

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/10/13 13:59:52 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16313.375MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32624.949MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 40.465GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.916GB SYSTEM_FREEDISC_SPACE 1619.432GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2994.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3804.688 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4052
SYSTEM_GRAPHICS_DRIVER_DATE 3/07/2014 7:48:32 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BBFAF7C9-05DE-4454-8D48-3559BBE24DBF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 30/07/2013 11:16:46 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {32A61832-CCD5-4869-BB8B-434815D9E71E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 30/07/2013 11:16:46 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29635280-5D1C-11E4-8001444553540000}
SYSTEM_INPUT_NAME XBOX 360 For Windows (Controller)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {23D6C2D0-B474-11E3-8001444553540000}
SYSTEM_INPUT_NAME USB-compliant keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D933D0-B474-11E3-8002444553540000}
SYSTEM_INPUT_NAME USB-compliant keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D933D0-B474-11E3-8003444553540000}
SYSTEM_INPUT_NAME USB-compliant keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23D933D0-B474-11E3-8004444553540000}
SYSTEM_INPUT_NAME USB-compliant keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

[Squa11_Leonhart]

is that a N or KN version of windows 7?

[Raist]

Try the offline DX9 runtimes--it's like 200 MB download that unpacks 4 or 5 standalone apps. They will unpack and copy over any of the older files you may be missing, and then it will register all the DLL's properly again. This usually fixes the issues with older DirectX issues since Windows Vista came out with that DX9 thunking model we are stuck with now.

[Karl-Pilkington]

No it's not an N or KN version.

Unfortunately I'm encountering the below error when trying to extract the Direct X files?

Not sure what to do from here

[Squa11_Leonhart]

you could start by posting the contents of those logs from the windows folder.

[Raist]

Just to rule it out...did you right-click and run them as admin?