What I would like to know is why you are only voicing half of your problem? I mean why stop at the 25 hours for maintenance, I'm sure you slept, ate or went to the bathroom sometime recently. Why are you not demanding game time be added for that? That was time you paid for but didn't get to actually play. Or is it that you don't like SE making the choice for you. Your ego seems to be highly inflated, what with your comments to others about being in retail and you being a programmer. I don't see how that makes a difference about your opinion being any better than theirs.