Lost 1 day of play.

[Cadwgan]

Actually taking to the forums with it is quite effective. Player petitions have worked in the past with this game and other games. In fact it usually takes a player petition in the forums to get a refund like this, but it does work if everyone feels entitled to it and speaks up.

Possibly, but it in this situation the upper bosses will probably just point at the ToS and shut the door. Saying that they might note that players are unhappy with the extended maintenance times and give us free days as a good will gesture in the future.

The problem is how it's argued most of the time, "I demand free time because I can't log in and play what I want to play!" sounds a lot more unreasonable compared to "I wish to play your game but the lack of compensation with long maintenance times is making me think of looking elsewhere.", the first argument sounds like an entitled brat, however the second argument sounds like a customer that doesn't really want to leave, I know which customer I'd want to keep.