I added my code late since i wasn't able to get ahold of the collector's edition when it was released, but i will never be able to get the helm on my main character, only my others :/

I tried to contact them about it and they pretty much said: "We're sorry but that's correct, if added after creating a character you have to delete it and remake to get one. And we don't have any plans on fixing this in the future."

I'm not starting over :/ ive put in so much time and effort in the game already..

I got the new verision of it though, but it doesn't match with all the other onion parts...