That's the goal of recording their name this time. This kind of behavior is inappropriate. You do not treat the people paying for your paycheck like this in any business. I know I would have fired any of my subordinates hanging up on a customer.
Mostly steamed about it now that I'm spending additional time waiting when I was already in the process of getting a new ticket number (had lost mine since the weekend). 20 minutes and counting so far.



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