Moogle Attire E-mail Ooops! - Need GM Help

[TeddyXIV]

Hello. I recently called Square Enix, but they recommended I post on the forums and get GM help.

I recently received an e-mail for my Moogle Attire, but noticed it was only for one code. I asked my friend if they received theirs, but they didn't. I looked up my original order for the tickets I purchased and realized I typo'd their e-mail OOPS.

Would it be possible to send his Moogle Attire code to his correct e-mail, or to resend the e-mail because we were actually able to register the typo'd e-mail. Heh.

Thanks!

[Neko_Yanagi]

I've actually made the same mistake. An official reply would be greatly appreciated.

[Neko_Yanagi]

The point is, we already paid $120 for the ticket. Plus the costs like room, travel, etc. I understand that this was my error, but to be shown the respect of a reply would be greatly appreciated. All I want to know is if there is a way for this error to be fixed and to still get the Moogle Attire. I'm sure we aren't the only 2 people who had made this mistake...

I have contacted Square Enix Customer Service by email, and await their response as well. If I get any info, I'll be posting it here.

EDIT: This is the response from SQUARE ENIX support

The item should be delivered to the same email address that your ticket confirmation arrived at. Please note it may arrive from an EventBrite email address and could be found in your Spam or Junk Mail folder. Currently, the items may not have been delivered yet as the items will not be available in game until the end of the Tokyo Fan Festival in December.

If you have mistakenly input the incorrect email address the only suggestion we have is to contact EventBrite to see if it can be changed. We apologize we are unable to make changes to the details of the order for you. Unfortunately, only the purchaser of the tickets would have been able to make changes to the ticket information through September 5, 2014 which has now past. We apologize for the inconveneince.

Should you require more assistance with the Eventbrite site itself, please contact Eventbrite directly using the information below.

Web: https://www.eventbrite.com/contact-us/
Phone: 888-810-2063

Thank you for contacting the SQUARE ENIX Support Center.

[Bayohne]

Greetings,

I apologize for the frustration regarding the error and subsequent support.
We have discussed the issue and have confirmed that we are able to assist users that run into this issue and I'd like to ask you to contact the Support Center once again tomorrow for assistance with this problem.

[Neko_Yanagi]

Bayohne, you are my hero. You may have just saved my marriage! (It was my husband's ticket that I put the wrong email address on) Thank you!!!!

[Coombah]

I got my email and entered my code it shows up that I have it registered but I dont have it in game.

[Neko_Yanagi]

In the email for your code, under the "Redeem your code now" button, it should say:

"PLEASE NOTE: The Moogle Attire will not be delivered via in-game Mog Delivery until December 22, 2014 at the conclusion of the Fan Festival in Tokyo."

So it'll be awhile til we see the actual in-game item.

[Coombah]

Thank you for letting me know I was excited to get that I got as far as the code lol

[JigsawComplex]

Quick question about the Moogle Attire: I've redeemed the code for my account and it shows as one of my bonuses; when/how do i get it in game?

[Leelink]

Quick question about the Moogle Attire: I've redeemed the code for my account and it shows as one of my bonuses; when/how do i get it in game?

You don't get the Moogle Attire until the 21st of December.