ISP: AT&T


Type of Internet Connection: DSL

Internet Connection Speed: ~15mbps


Date & Time: 6:01 PM PDT (Issue's been here for a while but this is the first time I'm posting it here instead of a support desk ticket)


Frequency: Always (Item is NOT there)


Character Name: Kynadi Edgecombe

Race: Hyur,Female

World: Midgardsormr


Class/Level:50 White Mage

Area and Coordinates: Lavender Beds, Ward 2, X 12, Y 11

Party or Solo: Solo


NPC Name: Reimi, Ciel (Both retainers)

Monster Name:None

In-Game Time: 9:46 PM Eorzea Time


Steps:
I just came back from a 6 month hiatus from the game. I quit before 2.2 came out, which is when Leviathan should have come out I believe. I had 2 Fantasia potions, both of which were stored on my retainers Reimi and Ciel respectively. I earned one from Veteran Rewards, and one from being a 1.0 player. They are no longer there and I never used mine. I have always had the same appearance as a Hyur and I would like to have the chance to race change into something different. I appreciate your speedy response to this issue!