Results 1 to 9 of 9
  1. #1
    Player
    Halvaard_Vidan's Avatar
    Join Date
    May 2011
    Location
    Gridania
    Posts
    144
    Character
    Halvaard Vidan
    World
    Balmung
    Main Class
    Conjurer Lv 50

    Suspended for over a year and Investigation team is "working" on it...

    So, this isn't a personal post, I'm putting this here for a friend.
    Shortly after the PS3 version came out my friend who had played on and off since beta had his account compromised and subsequently suspended. At first Customer Support would not tell him anything, he eventually pieced together what happened when he later logged in to MogStation and saw characters he didn't make.

    He has been contacting Customer Service every few month for the last year and the only reply he gets is that "the investigation team is working on it".
    A simple glance at the IP logs would tell anyone who can read that it wasn't him and yet they claim they are working on this issue...

    They refuse to let him talk to anyone in another department, the Online Chat rep basically ignored his questions and requests after a certain point and closed the chat.

    Can anyone tell me who I need to get a hold of to get this escalated to a point where it will actually get fixed?

  2. #2
    Player
    WinterSolstice's Avatar
    Join Date
    Jul 2014
    Posts
    203
    Character
    Winter Solstice
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 50
    I know of a couple people in-game that got their accounts back, but this was after a couple month, not a year.

    I also know somebody whose account is being eternally investigated. Been going on for...I think 8 months or so? One rep told her it might be better to "consider buying the game and making a new account", which obviously pissed her off.

    Still though...over a year. I'm not sure what would be a better way of getting it resolved, but I certainly wish them luck.
    (2)

  3. #3
    Player
    AckersFury's Avatar
    Join Date
    Aug 2012
    Posts
    185
    Character
    Ackers Fury
    World
    Ragnarok
    Main Class
    Gladiator Lv 60
    I'd cut your losses and just make a new account
    (0)

  4. #4
    Player Alukah's Avatar
    Join Date
    May 2014
    Posts
    1,475
    Character
    Alukah Bast
    World
    Excalibur
    Main Class
    Goldsmith Lv 90
    Quote Originally Posted by AckersFury View Post
    I'd cut your losses and just play a different game
    Fixed, if I was being treated this bad by a company I'd just take my money somewhere else.
    (21)

  5. #5
    Player dragorian's Avatar
    Join Date
    Jun 2012
    Posts
    388
    Character
    Blueberry Haze
    World
    Siren
    Main Class
    Conjurer Lv 70
    Create an new account with a fake name or an real one if he/she has fam that arnt interested in the game but make sure to have thier permission and first of all did buy any services from rmt to get jaked and se is useing his account to try to find the ppl that keep useing his account it sucks they don't give a penut about the drones they want the one running the show so they will keep an eye on things for now like I said make a new account and buy a new game and PS3 make sure to make a new psn account or just go to pc
    (0)

  6. #6
    Player
    Halvaard_Vidan's Avatar
    Join Date
    May 2011
    Location
    Gridania
    Posts
    144
    Character
    Halvaard Vidan
    World
    Balmung
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Alukah View Post
    Fixed, if I was being treated this bad by a company I'd just take my money somewhere else.
    Oh he essentially has taken his money elsewhere, it's just every now and then I peak his interest in to 14 again and he tries to get his account back.
    At this point I'm not playing 14 either but if he were able to come back I might too. *shrug*

  7. #7
    Player
    HulveinBlitz's Avatar
    Join Date
    Aug 2013
    Posts
    890
    Character
    Hulvein Wyrmblood
    World
    Cerberus
    Main Class
    Dragoon Lv 80
    Quote Originally Posted by dragorian View Post
    Create an new account with a fake name or an real one if he/she has fam that arnt interested in the game but make sure to have thier permission and first of all did buy any services from rmt to get jaked and se is useing his account to try to find the ppl that keep useing his account it sucks they don't give a penut about the drones they want the one running the show so they will keep an eye on things for now like I said make a new account and buy a new game and PS3 make sure to make a new psn account or just go to pc
    oi, u wot m8?
    (2)

  8. #8
    Player
    Krr's Avatar
    Join Date
    Sep 2013
    Posts
    741
    Character
    Murah Jhida
    World
    Cactuar
    Main Class
    Lancer Lv 50
    If it's been over a year, your friend isn't getting their account back. I can tell you from experience that S-E will refuse to take responsibility for their negligence in handling the account. Your friend should chargeback / file a dispute on the charges for both the game copy and the subscription fees for fraud and either get a new account or take the money to a company with more responsible customer service.

    S-E's recourse if your friend does this is to permanently ban the account in question, something that they have essentially already done.
    (3)
    video games are bad

  9. #9
    Player
    Riepah's Avatar
    Join Date
    Aug 2013
    Posts
    1,324
    Character
    Riepah Redeemer
    World
    Cactuar
    Main Class
    Archer Lv 70
    I have received a warning and ban from the forum once for something I didn't even write. The reason for the ban that they specified in the e-mail I received was text somebody else had written. I contacted support about it, a total of 3 times - every single time I received the same copy&paste response, telling me I can find the reason for my ban in the e-mail - even though I told them, repeatedly, that somebody else wrote what they specified as the reason for my ban.

    It's sad and infuriating, but I think you should give up hope in this matter, just as I have about that ban.
    (1)