There is nothing wrong with the queue times

[Lithera]

Looks like part of your gripe is with that average time OP. Need to remember that that IS an average and if what you're queueing for is not a heavily run instance or you're queueing out of prime time for that server then the sample size the game is using for that average could be VERY small making it extremely inaccurate. Also possible a partial was queuing multiple times getting a few DPS queued fast. Every 8 man is 4 DPS. Partial queues up...4 DPS get like <1 min queues and drive down the average wait somewhat artificially.