Error 401, Customer Support Wothless

[VaidaVoss]

I've been trying to transfer to a new server since Friday or Saturday. I keep getting an error 401. I emailed SE and got a ticket number, they never got to my ticket over the weekend so I called Monday. I was told to make sure my bank wasn't blocking Square Enix or Global Collect. Tuesday I call my bank and they tell me they are not blocking anything and that in fact SE is not communicating/connecting to my bank.

I've tried to look at solutions online with no luck.

Hello,

We are aware of a number of customers experiencing issues when trying to set up their subscription for Final Fantasy XIV: A Realm Reborn.
Customers affected by these issues are receiving either a 401 or a 601 error code message when attempting to enter their payment information.

If you have encountered either of these error messages, we recommend that you take the following steps:

1.) Make sure that you are entering all of your card information (CC#, expiration date, CVV#, etc) correctly.
2.) Make sure that your financial institution has all of your latest billing information (address, name, etc).
3.) Contact your financial institution to make sure there no issues with your account.
4.) After taking the preceding steps, if you are still encountering error code messages, please wait 24 hours and then try again.

For additional support please contact our Support Center here.
When contacting the Support Center, please note that you will need to verify your account information.

Now, I've done all 4 things posted above. Today when I get a hold of Danielle SE phone support (after waiting over 24 hours to try again), she tells me that because I tried multiple times to transfer servers that SE security LOCKED my account from making any payments with any card FOR 30 DAYS! And that it was my fault because I tried more than once and that other people resolve the 401 issues other ways.

This is a HUGE issue since I have 20 days left from my subscription (so how am I supposed to pay for my sub after the 20 days?) and I need to get to my new guild before the patch.

Danielle would not put me through with her supervisor and said there is nothing she can do for me. She can't even just grant me a transfer or let me pay for the transfer over the phone. They have been giving me excuse after excuse for the 401 error. I've used my same card on this account since 2010. I used another one just to make sure it wasn't that particular card.

Has anyone gotten this same issue? Is there some way to bypass this and get a transfer? Is Danielle from SE support telling the truth about not being able to help me in any way or just being down right worthless.

Thanks!

[VaidaVoss]

Also, what can be the next step for me? Is there somewhere I can contact someone higher up? This has been completely ridiculous.

[Fissh]

i got the same problem when trying to transfer my char. 401 error keeps happening. no idea what the f is going on.

[Kaliik]

I've been biding my time, waiting to attempt to purchase crysta again so I can use it to buy a world transfer. After I read that some people have to wait 30 days before attempting to use their CC again, I'm terrified that I might reset my restriction back to 30 days! Worst part is that I forgot when I last attempted to try my CC....Im stuck on a EU server where there is hardly any player activity when I am online and I feel like my subscription is being wasted. This is not cool -_-

[siverstorm]

The only option left that shows any promise is the one I detailed in this thread post. There's no guarantee it'll work but Global Connect is their business partner, and failed payments affects them as well. If SE wants to turn a blind eye to this issue then we'll (POLITELY) bring it to the attention of someone who might care and has a say.

I'll stress it again, please verify that your payments are being authorized by your financial institution before making any contact.

http://forum.square-enix.com/ffxiv/t...=1#post2520846

[Syx]

This is a user to user support forum. While a moderator may browse to move threads to appropriate forums and delete offensive posts, there is no further assistance that the player base can provide.

[Fissh]

so basically we have to wait 30days since our last try before we try again?

[Eight]

so basically we have to wait 30days since our last try before we try again?

I have the same problem as you and it's incredibly frustrating that these guys won't help at all. I had to pay $29.99 for a 60 day time card which is an over priced scam and what bugs me even more is I'm a legacy member who paid into the game back when it was in 1.0 all those months and my cheaper rate at this point is useless.

No one at SE support knows how to fix this and they all give different reasons.They say to wait and try again after a month and last time it didn't work and It's been months since I've tried to use my cards and I figured I would give it a try again tonight and nope it still doesn't work, it won't even work in the cash shop either so that's out of the question as well.

I have no idea how this problem even happens but for me back after the first payment period for me was up i was out of town for two days so my subscription lapsed for two days and when I went to renew it just stopped working.