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  1. #1
    Player
    Psyk's Avatar
    Join Date
    Sep 2013
    Posts
    6
    Character
    Psyk Anarky
    World
    Tonberry
    Main Class
    Dark Knight Lv 60

    FFXIV ARR has stopped working

    Every time i try and play FFXIV since a installing (thought id get back into the game) i get the error message of FFXIV has stopped working and it just sits there and forces me to the desktop, for the life of me I cant figure out why. If i restart my PC i can play for about 5 mins before getting this error message but once it happens it consistently happens after pressing play, doesn't even load the title screen in game just loads a black screen the in game cursor and crashes.

    My windows installation is new, all drivers etc are updated. its using a fresh install of the game.

    any advice would be much appreciated.

    Event logs:

    Information:

    Code:
    Fault bucket 580540693, type 17
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ffxiv.exe
    P2: 1.0.0.0
    P3: 542df03b
    P4: ffxiv.exe
    P5: 1.0.0.0
    P6: 542df03b
    P7: c0000005
    P8: 002e8ead
    P9: 
    P10: 
    
    Attached files:
    C:\Users\Psyk\AppData\Local\Temp\WERD4C7.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ffxiv.exe_8f380a63975f384d0ad1297f6986d5bc914547_1a50e8e3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 2dc7f8ef-5782-11e4-9315-7824afbad028
    Report Status: 0
    Error:

    Code:
    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x542df03b
    Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x542df03b
    Exception code: 0xc0000005
    Fault offset: 0x002e8ead
    Faulting process id: 0x15a8
    Faulting application start time: 0x01cfeb8eec46ef7b
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Report Id: 2dc7f8ef-5782-11e4-9315-7824afbad028

    System Information:

    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\Psyk\Documents
    FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
    SYSTEM_CPU	Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS	BIOS Date: 06/17/14 19:41:39 Ver: 10.02
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	6084.125MB
    SYSTEM_VIRTUAL_MEMORY	2047.875MB
    SYSTEM_PAGE_FILE	12166.430MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 238.375GB    SYSTEM_FREEDISC_SPACE 83.378GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.511GB    SYSTEM_FREEDISC_SPACE 282.018GB
    SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 117.188GB    SYSTEM_FREEDISC_SPACE 95.259GB
    SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 814.315GB    SYSTEM_FREEDISC_SPACE 25.683GB
    SYSTEM_STORAGE	G:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1863.007GB    SYSTEM_FREEDISC_SPACE 157.050GB
    SYSTEM_STORAGE	I:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 3725.896GB    SYSTEM_FREEDISC_SPACE 3685.157GB
    SYSTEM_DIRECTX_VERSION	DirectX 11
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	1990.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	2048.309 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION	9.18.0013.4411
    SYSTEM_GRAPHICS_DRIVER_DATE	14/09/2014 10:48:03 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{DA316905-8FE6-4B65-A3A2-AE498978D9E5}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7272
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	17/06/2014 10:27:12 PM
    SYSTEM_SOUND	Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{F7826F68-6D3F-47E4-B0C5-2C99BF3A464B}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7272
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	17/06/2014 10:27:12 PM
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{E627BD10-577D-11E4-8001444553540000}
    SYSTEM_INPUT_NAME	Controller (XBOX One For Windows)
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 10  SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT	{B20F4A00-4B54-11E4-8002444553540000}
    SYSTEM_INPUT_NAME	Razer Tarantula Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{B2100D50-4B54-11E4-8003444553540000}
    SYSTEM_INPUT_NAME	Razer Tarantula Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    Technical Support - Post New Thread - Google Chrome
    Event Viewer
    FFXIV-ARR-Bench-Character (1)
    Downloads
    Administrative Tools
    boot
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Adobe Flash Player 15 Plugin
    Battlelog Web Plugins
    Google Chrome
    NVIDIA Stereoscopic 3D Driver
    PowerISO
    PS3 Media Server
    PunkBuster Services
    VLC media player
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
    Apple Application Support
    Apple Software Update
    Middle Earth Shadow of Mordor
    Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Visual Studio 2012 x86 Redistributables
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
    Google Update Helper
    NVIDIA PhysX
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
    Alien Isolation
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Program Files (x86)\AVG\AVG2015\avgui.exe	00000948
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00001838
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe	00000A1C
    C:\Program Files (x86)\PowerISO\PWRISOVM.EXE	00000BEC
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	000010D8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe	0000161C
    C:\Program Files (x86)\iTunes\iTunesHelper.exe	00000930
    C:\Windows\SysWOW64\ctfmon.exe	00000F88
    (0)
    Last edited by Psyk; 10-19-2014 at 08:35 PM.