Randomly crashing game.. GTX 970

[BobFromMarketing]

I am encountering this issue on my Nvidia 780. Game hard locks randomly and it says the video driver stopped responding. I have done everything including a full reinstall of windows and rolling back of drivers over a year. Issue did not start until fairly recently but a month or two after I got my 780.

Level Date and Time Source Event ID Task Category
Error 10/26/2014 8:41:43 PM Application Error 1000 (100) "Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x542df03b
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x542df03b
Exception code: 0xc0000005
Fault offset: 0x00002bb9
Faulting process id: 0xca4
Faulting application start time: 0x01cff197eabe42dd
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 2a8b73d3-5d8b-11e4-8254-448a5b9ad729
Faulting package full name:
Faulting package-relative application ID: "

System info

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\NStinson\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_gdr.140221-1952)
SYSTEM_CPU Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V2.4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 14287.648MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16975.648MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.369GB SYSTEM_FREEDISC_SPACE 167.241GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 448.989GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.088GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.227GB SYSTEM_FREEDISC_SPACE 75.124GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 780
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 780
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2966.781 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1129.156 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4448
SYSTEM_GRAPHICS_DRIVER_DATE 10/16/2014 9:54:03 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4CB2C4FF-68ED-4660-9A01-5E37D20F21E7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7293
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2014 7:01:14 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E070A27B-2370-4E33-8385-227478D9C4BE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7293
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2014 7:01:14 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03F85350-5D45-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03FAC450-5D45-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03FAC450-5D45-11E4-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03FAC450-5D45-11E4-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03FAC450-5D45-11E4-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03F85350-5D45-11E4-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Randomly crashing game.. GTX 970 - Google Chrome
event - Notepad
#israd
Task Manager
Event Viewer
EVE Online Setup
Buddy List


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

EVE Online (remove only)
Google Chrome
LastPass (uninstall only)
NVIDIA Stereoscopic 3D Driver
Steam
Razer Synapse 2.0
FINAL FANTASY XIV - A Realm Reborn
Google Update Helper
NVIDIA PhysX
Intel(R) Chipset Device Software
Qualcomm Atheros Killer Network Manager Suite
Realtek High Definition Audio Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000AD8
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000CD0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000045C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000D14
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000B2C
C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTsysTray8.exe 000003C4
C:\Users\NStinson\AppData\Roaming\Dropbox\bin\Dropbox.exe 00000740
C:\Users\NStinson\Downloads\EVE_Online_Installer_836981.exe 0000149C
D:\Steam\bin\steamwebhelper.exe 00001680
D:\Steam\steam.exe 000010EC
F:\Program Files (x86)\Pidgin\pidgin.exe 0000114C

[Raist]

You guys sure your PSU's had enough capacity to support the graphics card updates? XIV isn't optimized all that well compared to many other directs games, and as a result it is hammering everything a lot harder all at once. A marginal power supply can and has been known to cause such issues.

[Squa11_Leonhart]

You guys sure your PSU's had enough capacity to support the graphics card updates? XIV isn't optimized all that well compared to many other directs games, and as a result it is hammering everything a lot harder all at once. A marginal power supply can and has been known to cause such issues.

This, defiintely.

But the same goes for any aspect of marginally stable component, you can have a cpu or video card that operates fine in say.... Metro 2030, and then crash in Skyrim.

[Syx]

I just picked up my GTX 970 this weekend and mercifully have not experienced any crashing. I hope you find a resolution soon!

[BobFromMarketing]

Sorry to let you dudes down but I have a 1300w power supply that was powering a pair of SLI 580s before I decided to swap to one card because I disliked how many games had issue with SLI. Power is 100% not a problem.

Also absolutely nothing else crashes my computer, not even the piece of unoptimized garbage that is BF 4

[Kaynin]

I had this problem when Hunts started happening and every 5th time i teleported the game would crash.
The only fix was turning off the option to Stream/cashe of low resolution objects or something like that and i will only crash every 15 times now.

The game really has some hardcore memoryleak stuffs.

[Raist]

I had this problem when Hunts started happening and every 5th time i teleported the game would crash.
The only fix was turning off the option to Stream/cashe of low resolution objects or something like that and i will only crash every 15 times now.

The game really has some hardcore memoryleak stuffs.

That's likely more an issue with the driver or the card's firmware then the game. Might not even be the core graphics drivers for that matter--it could be the HDMI portion, or the control panel (we've seen the NVCP get stuck with an infinite loop issue as well as the ATI Overdrive cause weird stutters and such in the past). Sure, their could have been some changes in the texture maps and such that have increased the memory usage to the point that garbage cleanup isn't able to stay ahead of it, but I don't recall reading about such a major texture update recently. If it was the game causing the memory leaks, we'd see a lot more of the issue across multiple brands/cards... which we have not. The game still runs just as well as it ever did on my Sapphire Vapor-X 1GB ATI4870 on the 4GB C2D Win8 PC (formerly an XP box, which was flawless as well), and the same for my 8GB i7 Win8 laptop with an nVidia 3GB MTX 670MX. So it is more likely an issue with the software driving the hardware--ie. drivers/firmware issues.

[BobFromMarketing]

That's likely more an issue with the driver or the card's firmware then the game. Might not even be the core graphics drivers for that matter--it could be the HDMI portion, or the control panel (we've seen the NVCP get stuck with an infinite loop issue as well as the ATI Overdrive cause weird stutters and such in the past). Sure, their could have been some changes in the texture maps and such that have increased the memory usage to the point that garbage cleanup isn't able to stay ahead of it, but I don't recall reading about such a major texture update recently. If it was the game causing the memory leaks, we'd see a lot more of the issue across multiple brands/cards... which we have not. The game still runs just as well as it ever did on my Sapphire Vapor-X 1GB ATI4870 on the 4GB C2D Win8 PC (formerly an XP box, which was flawless as well), and the same for my 8GB i7 Win8 laptop with an nVidia 3GB MTX 670MX. So it is more likely an issue with the software driving the hardware--ie. drivers/firmware issues.

Problem with that is I ran the game without issue six months ago yet I have rolled back my drivers over a year with no success in eliminating the crashing, only reducing them

[Raist]

Still not accounting for the host of other cards not experiencing the problem.

It could be something with the DirectX API that has changed somehow via Windows Update or something along those lines linked to the game.. who knows for certain. But the simple fact reains that it seems to be limited mostly to the newer generation of cards.

Come to think of it... it could be something linked to changes in the DirectX API, as everyone is moving further and further away from DX9 support and older with each new generation--be that the card vendors or Microsoft (it's all emulated at the Windows level now--XP was the last OS with native hardware DX9 support).

There were some threads about this a while back, don't think they ever reached a conclusion on just what was the culprit. Vendors had gotten involved at their forums I think as well... some beta's were released at one point if I remember right, but don't recall if there was any improvement. The only thing that sticks in my mind was the Cached LOD stream settings that mitigated some of it in some cases. Trimming shadow settings may help too, considering everyone seemed to be looking at it being a memory leak/flood of sorts with the card's drivers.

[BobFromMarketing]

Patch fixed my issue. I am back to running half a dozen Eve Online clients and FFXIV simultaneously without issue.